IT Support Hull

IT Support in Hull from our base in Hessle

Digitalquill IT Services Hull, East Yorkshire, LincolnshireDo you find your Hull IT Support Provider hit and miss? Do you find yourself constantly chasing solutions? Maybe you don’t have any IT support and just need someone you can call to help out, as and when the need arises.

Digitalquill provides first-rate IT services to Hull, East Yorkshire and Lincolnshire. We are different to many other IT Service providers in a number of ways:

  • Business focussed: we understand the pressures of businesses and work with you to get your IT systems working for you.
  • Trusted advice: We don’t advise IT systems for their own We will only advise systems that will provide tangible benefits to your business.
  • Customer Service: We only employ staff with both technical and customer experience.
  • Multi Skilled: We have a huge depth of technical skills throughout the company from the IT and Software Systems division.
  • Proactive: We constantly monitor and often solve problems before they impact your business.
  • Flexible: Our IT support staff are mobile, we don’t try to fix everything remotely. If we need to be on site, then we will be there.
  • Tailored: We ensure we get a good working knowledge of your business before we start supporting
  • Partnership: We work as part of your business and not as a standard service supplier. Success for your business means success for our business.

IT REQUIREMENT REVIEWS

We will meet with you to listen to what you need: taking into account what you see as your IT problems. We will then look at your business operation, audit your hardware and systems and then make our proposals for your IT provision going forward.

We will carry our regular reviews of your systems, comprising a series of simple internal checks to make sure that everything is still on the right path, and will regularly schedule meetings with you so we can make sure your requirements have not changed in any way.

DAY-TO-DAY IT SUPPORT

Most of our clients for Hull IT Support require day-to-day support for their systems and staff.

We are on call whenever a problem arises, and if we are providing our fully monitored service, we will often be aware of any fundamental problems (such as your internet connection being lost, or a PC failing) even before you have called us.

Even if you only want us for those times when you are trying to solve an Excel problem, we can provide Hull businesses with an IT Support service to suit your specific needs.

REMOTE MONITORING & HEALTH CHECKS

We can provide a solution that will monitor systems, network connections, computer health, printers, and even your internet connection speed. This Hull IT Support Solution involves taking benchmark tests of your system’s performance on a regular basis and we can then detect anything that is out of the norm – whether as part of a longer term trend or a sudden issue. We react to both – providing you with advice to try to catch issues before they become business critical.

HARDWARE

We have been in business in Hull for many years.  Over that time we have built close relationships with our suppliers. We can, therefore provide hardware at a cost that you will struggle to match.

New PCs, printers, networking infrastructure, telephones, CCTV cameras and replacement parts can all usually be supplied next day. We hold a stock of equipment that we can loan on a temporary basis to get your business back on its feet in the event of a hardware failure.

SERVERS, NETWORKING & COMs

We have a huge depth of experience in dealing with all types of server infrastructure, including  Unix/Linux, mail servers, Exchange, Windows Server and Sharpen servers.

We can install networks, come up with solutions for communications between offices (VPNs, fibre or Microwave links) and monitor those systems to ensure that they are working efficiently.

BACKUPS

Backups are something that many people either fail to do or do incorrectly. Backups are something that you will hopefully never need, but when things go wrong, they are worth every penny you have invested.

We provide many different types of backup solution, all of which are designed to be automated and non-invasive while still providing an adequate disaster recovery position.

SECURITY

Security is our number one priority in everything we do, from our systems development right through to our dealings with an owner-operator business. Our team has a wealth of experience in implementing simple but effective security systems for a variety of clients.

DISASTER RECOVERY

Like backups, disaster recovery is only needed when things go wrong, and it is often only considered when it is too late. At Digitalquill, we are   able to  come up with an effective disaster recovery plan that will ensure business continuity for Hull businesses in the event of a major incident. We do not just look at the loss of data; we look at getting your office back up and running within a specified time: with hardware, user profiles configured, all of your data back and available to use and your business trading again – even if that is from a different location.

VIRUSES & MALWARE

Viruses and Malware are a continual threat to businesses. There are steps that can be taken to reduce your risk. We will make sure that those steps are taken for your business and that you have the right  systems in place to ensure that nothing circumvents those policies. This includes monitored virus scanning systems and scanning emails before they arrive at your PC.

PCI COMPLIANCE

If you take any form of electronic payment at your premises, you will need to be PCI compliant. We are experts in putting into place the systems required to attain PCI Compliance, all the way from security through to the technical information required to complete the PCI questionnaire.

MOBILE TECHNOLOGIES

Within our team, we have experts in mobile technology who can look at security and monitoring of mobile devices. We work with you to choose the correct devices for your needs. We have strong links with our suppliers and can obtain solutions that are not readily available. We have engineers that can produce software for all the main mobile technologies: iOS, Android and Windows mobile.

ASSET TRACKING & IT AUDITS

We have systems that can track all of your IT equipment and hardware. We also track warranties for all hardware and can work with you on a rolling renewal programme for your IT infrastructure. This means that expenditure is spread over a longer period, rather than needing a large investment in capital all at once.

TRAINING

We can provide training sessions for your staff. These can be on anything from the use of your systems to basic IT skills. We are able to  do this on a one-to-one basis or as group sessions. Let us know your requirements, and we will tailor a training programme that will suit the needs of your staff.

HOSTING & CLOUD SERVICES

Whether you require just website and email hosting or complex cloud-based systems that are load balanced across multiple data centres to give 100% up-time – we can provide a solution that fits. All our hosting systems are managed by our in-house System Admin experts – who have years of experience in their creation and maintenance.

CCTV

We have developed our own CCTV system. It is easy to install, maintain and use. We can discuss your exact requirements with you, and then implement a solution that works for you. We work with a number of clients who have a large number of cameras and who need to keep the footage for 12 months or more, so size and complexity need not be barriers. Anything is possible.

Testimonial

Michael Adamson

F G Adamson & Son, a Garden Machinary Supplier in Swanland, East Yorkshire and Langworth Lincolnshire

I have known Matt now for 4 years and have found him to be the best IT, web site and systems support specialist that I have ever used.

Digitalquill has helped our business with IT support (PC support, network issues, printers etc) and has been invaluable in supporting our web site when we were badly let down by the web designer.

As well as being let down by our web designer, we were let down by other so called IT specialists and Digitalquill has been instrumental in resolving problems others have left behind.

Digitalquill has also helped us with our wider business systems with both ideas and hands-on implementation.

Matt and his team are always on hand to help with any problems and is highly regarded by all our staff.

Area Covered

We cover the following areas with our computer services division:

  • Hull
  • Cottingham
  • Hessle
  • Anlaby
  • North Ferriby
  • Willerby
  • Skidby
  • Swanland
  • Beverley
  • South Cave
  • Scunthorpe
  • Brigg
  • Barton-upon-Humber
  • Barrow-upon-Humber
  • Goxhill
  • South Ferriby
  • Grimsby
  • Cleethorpes
  • Immingham
  • Lincoln
  • Wragby
  • Market Rasen
  • Horncastle
  • Langworth
  • Louth
  • Scampton
  • Gainsburgh

If you are outside these areas please contact us as we are expanding rapidly and have mobile engineers up and down the country.

Needing IT Support in Hull? Call Us On 01482 424402

Call our team or use our contact form to get in touch and discuss your requirements.