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IT Support

Hull IT support

Which Hull IT support company you choose for your business will be influenced – to some degree – by the costs and charging structure they use. Before you start searching Google for “cheap IT support company in Hull”, it is best to understand your needs, the value of your equipment and the cost and consequences of not being able to access your systems.

Hull IT supportHull IT support costs

IT support in Hull is usually paid for in one of two ways – PAYG (pay as you go) or a monthly contract:

Pay as you go (PAYG) Hull IT support

With a PAYG Hull IT support contract, you will be charged every time you request support. This is also known as a ‘per incident’ charge. PAYG support is offered on a rolling agreement that can be cancelled at any time.

Be careful, as an ‘incident’ can be something as simple as calling up with an issue and being asked to try restarting your computer. If you do not take precautions then the costs can soon build up.

PAYG support is usually charged on an hourly or part-hourly basis. You can often buy a block of time in advance and then draw on it as and when you need help. This can work out as a cheaper arrangement than buying hours individually.

The charges for telephone-based and onsite support will vary considerably. Expect to pay at least twice as much for onsite support as you would for remote support. There will not be a guaranteed response time for callouts when you are not on a contract, so you will have to wait if you run into a major problem.

PAYG IT support is a good choice to supplement part-time in-house support, or for cover when the regular IT support staff member is away.

Monthly Hull IT support contract for small businesses

With a monthly Hull IT support contract, you will pay a fixed amount per month to cover some or all of your business IT systems. You will be able to specify what you want covered.

Fixed monthly contracts will include telephone support and an agreed service level (where the support company promises to respond within a certain timesclae). The monthly fee will usually cover everything but onsite visits, which usually cost extra unless a support day is built into the contract.

IT support for a business does not just cover faults. The bulk of the cost goes towards performing regular health checks on your terminals and monitoring the server. You may also choose to add Antivirus and backup services for your peace of mind.

Flexible Business IT support in Hull

To discuss your Hull technical support needs and to help keep your Hull computer faults under control, call Digitalquill on 01482 424402 or email office@digitalquill.co.uk for more information.

 

outdoor wifi hotspot

We expect WiFi access everywhere these days, and not just indoors. You might want an outdoor WiFI access point to offer for customers to your café, garden centre or activity centre. If your business has a yard or outdoor area then you might need outdoor WiFi for your staff to connect to as they work. You can’t just take a normal WiFi router or extender and put it outdoors: you need a dedicated outdoor WiFI Hotspot.

Outdoor WiFi Hotspot

outdoor wifi hotspotOur outdoor WiFi hotspot is a system that allows you to offer an outdoor wireless connection to customers, clients or staff. The hardware is discreet and water-resistant. Because it is designed for outdoor use, you do not need to worry about expensive equipment being damaged through misuse. You can either create a new network or extend your existing indoor WiFi to cover your outdoor areas.

Outdoor Public WiFi

If you need a public outdoor WiFi solution then we can help to separate it from your business network. Our software management system means you can provide paid for WiFi access outdoors. Each connection can be throttled so that users all get a fair share of bandwidth and if your main connection is shared you can ensure you keep sufficient bandwidth to one side for essential business use.

Features and benefits

Why should you choose our outdoor WiFi system?

·         Ready to go – we can take care of the installation and setup for you

  • Water resistant hardware designed for use in outdoor WiFi
  • Small size for discreet installation

Digitalquill – Experts in Outdoor WiFi

Digitalquill are not just an RFID systems provider in Hull. We also offer IT support to Hull, East Yorkshire and Lincolnshire and our data terminals are used by companies all over the world. For more information on outdoor WiFi, call us on 01482 424402 or email office@digitalquill.co.uk.

 

 

Hull IT Security

The National Cyber Security Centre (NCSC) recently published some guidance for businesses on keeping safe from ransomware. We are translating them into plain English and giving practical advice on staying safe online. We are experts in Hull IT security and can help your business to stay safe online.

How does ransomware infect your system?

Hull IT Security
online hacker attack

Computers become infected with ransomware in a number of ways. Often, users get tricked into running programs that appear legitimate, but which actually contain ransomware. These can arrive in emails, through authentic-looking attachments or links to websites that resemble real ones (also known as phishing). Recent ransomware infections have relied on vulnerabilities in Windows or other software. If this is the case, then simply visiting a malicious website may be enough. File transfers between computers (using external drives or USB memory sticks) can also cause malware to spread.

Preventing ransomware with enterprise security

Ransomware is one of the many different types of malicous software. You can minimise the risk of your business computers being infected by ransomware by using the same precautions as malware in general.

Vulnerability management and patching

A lot of ransomware exploits software vulnerabilities in your operating system, web browser, plug-ins and other applications. When such loopholes are discovered, software providers make patches available to close them. Keeping software updated is the most effective way to stop your system being compromised. Find out how to update your Windows operating system here.

Controlling code execution

Only your administrator should be able to install software on business PCS, and you should only be logged in as the administrator if that is your intention. All other business activity should be conducted through “normal” user accounts. Your Hull IT Support company will be able to check this for you.

Block certain internet traffic

It is recommended to using a security service to proxy outgoing internet traffic. You can filter out attempted connections based on categories or the reputation of the sites your users attempt to visit. If staff attempt to access a malicious site it can be blocked as “not for business use” and keep your files safe.

Digitalquill – Experts in Hull IT Security

Digitalquill can help you with all of your Hull IT support, East Yorkshire IT security and Lincolnshire ransomware prevention needs. We don’t just act proactively, we help you put systems and policies in place to make an attack less likely. The best approach is with a combination of antivirus software, backup and policy.

Don’t let your business be put at risk, act today. Call Digitalquill on 01482 424402, email suppor@digitalquill.co.uk or visit www.digitalquill.co.uk for more information.

 

Hull IT Support - Update Windows 10

Whether you have bought a new PC or just recently upgraded to Windows 10 for the first time, there are a few essential tasks to take care of. You want to be safe and secure before you begin to use your new desktop environment. Your first priority should be to update Windows 10 to make sure it is all running as it should. People ask our Hull IT support engineers about this all the time. It’s possible to do it yourself very easily. Here’s how:

Check for Windows Updates

Ransomware and viruses thrive on security loopholes (that’s  a posh word for bugs) in Windows. Microsoft regularly updates the system to close these back doors as soon as hackers find them, but if you are not up to date then you are at risk. Windows 10, by default, continually updates itself in the background but this is not always the case so you should check.

Update Windows 10

While logged in and connected to the internet, click the Search box beside to the Windows 10 Start button. Type in “windows update”. Select “Check for updates” from the list of results, then click the Check for updates button. Accept any messages and wait for the update to download. You can choose when your PC will restart to install the new software, but we recommend clicking the “Restart now” button and doing so immediately rather than putting it off.

Hull IT Support - Update Windows 10

Digitalquill – Experts in Hull IT Support

DO you run a small business in the Hull area, but are not computer literate? Do IT issues take up too much of your time? – Help is at hand: our IT support service is low on cost but high on service. As well as Hull business IT support we also take care of Scunthorpe Computer problems, Hessle IT help and East Yorkshire computer services. For more information call us on 01482 424402 or email office@digitalquill.co.uk.

 

 

Hull Virus

Hull Virus Alert! The Hull Daily Mail is reporting that a virus has hit some GP surgeries in the Hull area.

Patients in Hull could be affected by the virus which has attacked the IT systems in some GP surgeries in the area. It sends out spam emails which appear to come from the GP.  Surgeries have been sent out to patients, asking them to pay money into their accounts.

According to NHS Hull, their IT technicians have been trying to remove the virus for the past week. Although the problem has mainly affected their internal IT systems, at least one GP practice has reported that spam emails have been sent to some of their patients.

Hull Virus Protection

Hull VirusThe spam message received by patients says they have to pay an invoice and provides a link to follow. It goes without saying that you should never click a suspicious link in an email.

Our advice to business users is:

  • don’t click links in emails – open a browser and go to the site yourself
  • never open attachments that you are not expecting
  • stick to known websites and avoid downloading files from unknown sources

Digitalquill: Hull IT Support Services

At Digitalquill, our Computer Services division can provide IT support for any computer issues you may have – including viruses and ransomware. From a backup regime to monitored IT support; from building and maintaining a website through to acting as your virtual IT director, we can help with it all. We can assist your existing internal IT team or add IT support to a business that has none. Perhaps there is a large IT project which you need additional hands to complete, or you have problems that your team cannot get a handle on. Our team can give you advice over the telephone or on-site with hands-on help.

Call Digitalquill on 01482 424402, email suppor@digitalquill.co.uk or visit www.digitalquill.co.uk for more information.

 

IT Support

Many companies – even IT specialists – can be guilty of being reactive rather than proactive with their IT policies. It is common to find that issues are only sorted as and when they arise. This approach leads to down-time and costs the business money.

Digitalquill’s Dedicated IT Support Client

IT SupportAt Digitalquill we use a proprietary IT support system, which allows us to monitor the health of your IT systems remotely. We can keep an eye on anything from individual computer performance through to overarching network issues, internet connectivity and IT security.

We developed these systems for the use of our Software Systems division, who monitor complex hardware infrastructure and global business critical systems.  Our IT support systems are sophisticated and resilient – so we can automatically monitor thousands of pieces of hardware all over the world.

What can be monitored?

  • Network Usage
  • CPU usage
  • Memory Usage
  • Disk Usage
  • Internet connectivity and uptime
  • Internet usage (security)
  • Internet usage (staff monitoring)

Why monitor IT systems?

There are many advantages to remotely monitoring IT systems.  The main one is to get an early warning of a virus attack. It can work in association with our Cloud based, fully monitored virus protection system. No virus guard can protect 100%, and all are susceptible to new viruses or human error. High disk usage, CPU peaks and increased memory usage for a sustained period is an indicator of virus attack that we can identify immediately.

There are also other issues we can monitor for – many of which take place over a longer time. It is well known in the IT industry that PCs gradually slow down over time. We can monitor your systems for high disk usage that could indicate increased use of the virtual memory – which can be alleviated with a simple and cost-effective RAM upgrade.

We can even monitor your network for cyber security – to detect unauthorised access from both inside and outside of the business.

Proactive monitoring: fix faults before you realise you have a problem

Our systems provide us with an early warning of IT faults, allowing us to tell you when an issue is on the way. Call us on 01482 424402 for more information.

Hessle First

Local trade is critical to all businesses. The world is becoming smaller, but despite it being easier than ever to trade with businesses in the rest of the world, the local economy is the foundation upon which the nation’s success is built. A strong local economy keeps a community flourishing, keeps people employed in the area they live in, and provides a future for villages and towns that avoids skills being lost to big cities.

Hessle FirstAt Digitalquill, we believe in maintaining a strong economy in Hessle, where our Head Office is located. We work with local business whenever we can so we keep the money flowing in our area. With the Brexit process next year, we expect that local trade will become even more important as until the government has negotiated trade deals there may be trading barriers that make buying and selling to our European neighbours much harder than it is today.

Digitalquill: Putting Hessle First

At Digitalquill we are proud members of Hessle First – an organisation set up to promote Hessle businesses and encourage local residents to shop in the community. We offer a discount to any customers based in the HU13 Postcode area. Find out more about how Digitalquill give our support to the Hessle First organisation by clicking here.

We can offer a range IT Support services to Hessle businesses:

  • Local IT Support for Hessle, Hull and East Yorkshire
  • Producing internet content and managed blogging
  • Supplying Computer hardware
  • Website design and management
  • Installing CCTV Systems
  • Graphic Design and Posters

…and much, much more. We have a policy of only employing experienced engineers, so our level of service is second to none.

Digitalquill for all of your Hessle IT needs

Don’t delay, call us today for a quote on providing for your Hessle business IT support: Give us a call today on 01482 424402.

IT Support Hull

There comes a point in the life of every business when you need a little extra help. Startups can manage with basic computer equipment, but eventually IT support can be too much for you to manage alone, even if you cannot yet afford – or do not need – a full-time computer department.

IT Support HullIT Support Hull

If you need extra help with your computer systems – whether it is setting up a new computer; clearing up or protecting against viruses, malware and ransomware; installing and configuring new software or upgrading your Windows installation – Digitalquill can help you.

 

Our Computer Services division can provide IT support for businesses in Hull, East Yorkshire and North Lincolnshire.

IT Support East Yorkshire

Some of the services we provide include:

  • Supplying new PCs and hardware at trade prices
  • Resolving email issues
  • Virus and Malware protection.
  • User support for most common software
  • Installing printers
  • Computer and laptop repairs and upgrades
  • Internet and Wifi Setup
  • Network installation
  • Server Management (both Linux and Windows)
  • Remote monitoring your computers’ health

IT Support North Lincolnshire

We only employ experienced engineers with extensive technical knowledge who can be trusted to deal with your business critical systems. We can also work alongside your existing internal IT support department if you have a larger project to manage or have problems that they cannot deal with due to a lack of resources or a need for expert support. Our team can advise you over the telephone or we can make onsite visits for on support when that is what is needed.

Affordable IT Support in Hull, East Yorkshire and Lincolnshire

We can either work on a contractual agreement, providing an agreed number of hours of support every per month, or we can work on an ad-hoc basis, where you simply call us whenever you need support and pay only when you use our services.

Digitalquill: Experts in IT Support

Call us today on 01482 424402 or visit our website for more information.

business backup

business backupIt is handy and cheap to have your files synchronised with free online services such as Google Drive, Dropbox, Microsoft OneDrive, Apple iCloud and so on. However, you must never assume that your data is completely safe. Free services are free for a reason, and they do not guarantee the level of service a business needs. You should also be aware of the threat of ransomware, which encrypts files on PCs and demands payment. Smart ransomware can also encrypt files in cloud drives so you should also have a physical backup. So why should you pay for a business backup system?

What Types Of Backup Service are Available?

There are lots of backup solutions on the market. You should be aware of the pros and cons of each. Although some services offer full protection, others cover just your user files. Some will cover your entire system so you can restore a working computer quickly. There are many options for backing up your business files. These include:

  • cloud services
  • network servers
  • USB hard drives
  • thumb drives and memory cards
  • CD-Rom, DVD or Blu-ray discs

Schofield’s Second Law of Computing states that data doesn’t really exist unless you have at least two copies of it. It is vital to have at least two backups: especially when deleting content from cloud services can affect your master copy of the data!

It is one thing to plan to backup and quite another to be disciplined enough to do it. When you hire experts to design your business backup solution, then you can be sure that the backups are actually being done.

Digitalquill – Experts in Business Backups

If you’re in any doubt on how to buy the best business backup system, consult an expert. We can look at your business’s unique risks and vulnerabilities, and help you to implement the best backup solution for your situation. For more information call us on 01482 424402 or email us at office@digitalquill.co.uk.

 

 

Ransomware

Yesterday we covered how NHS services in England and Scotland have been hit by a large-scale ransomware cyber-attack that disrupted hospital appointments. The malware, known as  “Wanna Decryptor” or “WannaCry”, demanded users pay £300 (£230) to unlock their files.

How to Update Windows to avoid Ransomware

Early indications are that this attack relates to a vulnerability in Microsoft Windows. Microsoft has released a patch for this vulnerability, but many users do not have this patch. It is tempting to ignore system requests to update your computer – but these updates are intended to keep you safe and should never, ever be ignored.

Here are instructions on how to update your Windows system to make sure you have all the latest security patches:

How to Update Windows 7

1: Click Start and then select control panel, select system and security

Ransomware

 

2: Click on Windows Update

Ransomware

 

3: The update status will be shown. Clicking “Check Updates” in the left-hand pane will force a check for the latest patches.

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4: You can select the updates to install by putting a tick into the boxes by each line.

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5: Finally, click “Install Updates” and follow the Wizard through to the end.

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How to Update Windows 8

1: Make sure your PC is plugged in and connected to the Internet

2: Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
(If you’re using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)

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3: Tap or click “Update and recovery”, and then tap or click “Windows Update”. You can type a “w” to bring it to the top.

Ransomware

 

4: Tap or click “Check Now”.

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5: If updates are found, tap or click “View Details”.

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6: Don’t disconnect, unplug, or turn off your PC while the update is being installed.

How to Update Windows 10

1: Click Start (Windows Logo) and type “updates”.

Ransomware

2: Press the Enter key, and the updates window will open: in there it tells you when your machine was last updated.

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3: Press “Check for Updates” to see if there are any new patches. If there are, you will be prompted to download them.

4: Leave the machine turned on and connected to power and the internet while it downloads the updates. When you next restart the machine, you will be asked if you want just to restart or to install updates and then restart. Select “Install updates and restart.”

Avoiding Ransomware

Remember some basic rules:

  • Do not open email attachments originating from people you don’t know or from people you do know, but are not expecting
  • Make sure you have an up-to-date virus guard (we can supply AVG for businesses)
  • Make sure your operating system is up-to-date with the latest security patches.

Digitalquill – Ransomware Protection for Hull, East Yorkshire and Lincolnshire

If you do not have paid virus protection on your business systems, contact us for a subscription price for AVG for business to keep your data safe from hackers.

If you are worried that you may have been affected by ransomware, remove your network cable and turn off your wifi to prevent it spreading to other computers on your network, then call us on 01482 424402 and we will help.