Disaster Recovery

disaster recovery

disaster recoveryBusinesses are often guilty of ignoring disaster recovery. A business continuity plan is important, and it is false economy not to have one, because of the potential losses that your business could suffer if the worst happened.

Why bother with disaster recovery?

Disasters come in many forms. The obvious ones are acts of nature: fire and flood are the most common, and most devastating. But that isn’t all: if your business relies on the internet then a telephone line failure is as big a disaster as losing a building for a manufacturing company! You could plan to have a mobile 4G service as a backup if your land-line internet fails, because setting up a new business internet connection at short notice is not an easy task!

What would you do if:

  • There was a fire in your office was and all your computers were damaged?
  • Your computers were infected with ransomware or a virus?
  • Your internet connection failed and you hadn’t got a backup plan?
  • Your main server crashed and you lost all your customer data?

One of our clients lost access to their main server for just a single day last  year at the peak of their trading season. The consequences were massive: a day’s worth of sales, both online and in their retail premises. This loss of revenue was a significant figure – in fact it was almost four times the cost of having a backup server. Needless to say, we installed them a second backup server to keep their system safe, and to let them keep trading if another problem occurs. Now that Christmas is over, a lot of businesses are preparing for an upturn in customer volume, and so there is no better time than the present to get your plans in order.

Digitalquill: Disaster Recovery Experts

Proper investment in business continuity is essential, as even a single, short system outage could be catastrophic – and you cannot put a price on the customer confidence that comes with trustworthy systems. Whatever your disaster recovery needs, Digitalquill can help your business. For example:

  • Cloud backups
  • Redundant 4G internet connections
  • Backup servers
  • Malware and ransomware prevention and removal
  • General business IT Support
  • Developing business continuity or disaster recovery plans

If your East Yorkshire or North Lincolnshire business needs help planning for a potential catastrophe than we can help you. Call Digitalquill today on 01482 424402, email or visit for more information.


Emergency Internet Access

Emergency Internet AccessFor businesses, losing internet access can be incredibly damaging. Enquiries will be missed, orders will be lost, and productivity will fall. Every minute you are offline costs you money. Have you got plans for emergency internet access?

Even the best internet connections fail occasionally. If your business relies on the internet, it’s a good idea to make plans for emergency internet access. This means your business will be able to cope if your connection goes down.

Here are five ways to get your business back online.

1: Ask your neighbours.

If you share premises with another business, you may consider setting up a reciprocal arrangement to share internet connections with them. If one fails, you can borrow from the other. In Hull and East Yorkshire, this may not be feasible due to the lack of choice of internet providers.

2: Work from another location

A lot of big companies have multiple locations, and so they can decamp to emergency premises when there are problems. For smaller firms, though, this is often too expensive.

3: Start working flexibly

Although you can find free wireless internet in cafes, restaurants and pubs, these are not safe for business use. Regus, an online directory of ‘coworking’ spaces designed for mobile workers, could be useful to find business friendly wifi locations nearby – at a cost.

4: Buy a backup line.

If you are based in an area with a choice of internet providers, you could buy a backup broadband connection from another provider. It may not be as fast as your main connection but can get you online in an emergency. Beware, though: most internet providers share the same infrastructure so a problem with the cables would mean both connections going down!

5: Use the mobile internet

Mobile 4G broadband connections are available from all of the major mobile phone networks. You either buy a small ‘dongle’ to plug into your computer or a MiFi device (similar to a router) which connects you to the internet. Mobile connections can suffer from coverage problems, but if you work in an area with a good signal, it is an effective temporary option for emergency internet access.

Redundant Internet Connections for Hull and East Yorkshire

Digitalquill can provide your business with a second backup internet connection that takes over if the first one fails. This provides business continuity in the event of an internet outage. The cost is a fraction of what you would lose if your internet were to go down for a lengthy period.

Digitalquill can help with Emergency Internet Access

We can install an over the air, 4G or point to point connection. Just give us a call to discuss your needs on 01482 424402, or email

The payday loan firm Wonga says it is “urgently investigating illegal and unauthorised access to the personal data of some of its customers” after reports of a data breach affecting almost 250,000 of its UK customers.Wonga Data Breach

The breach – one of the biggest ever in the UK involving financial information – involved the theft of names, addresses, phone numbers, bank account numbers and sort codes. The data also includes partial credit card details, which are used by some banks to verify customer logins. The short-term loan company initially believed no data loss had occurred and only started contacting its customers a few days later when the extent of the theft became clear.

Unlike other recent hacks we have covered in our blog, the theft of financial data is of particular concern: Talk Talk received a record fine last year after bank details were stolen from only a few of the 157,000 customers affected by their breach, whereas the well-publicised Yahoo data theft was restricted to email addresses and passwords.

What the Wonga Data Theft means for UK Businesses

Whether you have ever been a customer or Wonga or not, the attack brings home the risk all of us take whenever we deal with companies who store our personal details. No business is safe from hackers, however large or small. If you do not take security seriously, then you are at risk. If customer data is stolen, then you risk a huge file from the Information Commissioner, and your business may never recover from the reputational damage.

Digitalquill – Experts in IT Security

Most data breaches are caused by human error – such as weak passwords. Digitalquill work with you to make sure that your IT policies are all up to date. We can supply you with software solutions to enforce password changes, or add biometrics as an additional security layer for your systems. If you have been attacked by a virus or ransomware, then we can help to clear up your system. Most importantly of all, we can make sure you have a security and backup regime that protects your valuable data and lets you recover from a disaster of any kind.

The right approach to information security can help to keep you safe from cyber threats and give you peace of mind. Call Digitalquill today on 01482 424402, email or visit for more information.

Strategic IT Plan with our Virtual IT Director Service

Strategic IT Plan with our Virtual IT Director ServiceYour business may not be based in the technology sector, but you still use technology every day of the week. Everything from your printer to your mobile phone is based on ever-more complex technology. If you do not have a strategic IT plan then your business is at risk being left behind as technology moves on. If you leave it too late, then catching up can be disruptive and expensive. It is cost effective to have a strategic IT plan professionally developed to unlock the technological potential you are missing or simply to make sure you are making the most of what you have.

In smaller companies, the owner has to be a Jack of all Trades – but all the best business people know where their limitations lie and bring in subject matter experts when they need them. You most likely already outsource graphic design work, printing or courier services without a second thought – but what about keeping the computer hardware and software that your business depends on up to date and running smoothly?

For those of us without the budget, or need, for a full-time member of staff purely to oversee your IT provision, computer systems, technical support etc., it can be tempting to leave them by the wayside, or to wait until it is too late and spend a big chunk of your hard-earned profits on expensive consultants and new equipment.

This is where Digitalquill’s Virtual IT Director service comes in. We will work with you, as part of the team, to develop your digital strategy. We will get to know your business systems and processes so we can recommend to your board of directors the areas in which your IT can be improved – to build the success of your business.

We do exactly what an IT director does: we ensure business continuity plans are created and tested; check your systems are secure; and make a plan for your business in terms of its technological progress to allow you to maintain a competitive advantage.

We can identify quick wins to improve technical performance and help you develop a rolling plan that keeps your hardware and software up to date. This lets you spread the cost of upgrades and future proof your business as technology continues to improve without unexpected costs.

For more information call us on 01482 424402 or email

Man runs into burning building to save laptop

Man runs into burning building to save laptop - he should have backed upA New Orleans author recently risked his life to re-enter his burning home to save his laptop, which contained the only copies of his two finished novels. Luckily, he made it out safely with his life’s work – and his life – intact, but he needn’t have put himself in such danger if he had made a regular backup to a cloud-based server or kept a copy of his work at another location.

“But Backing Up Is Complex and Time-Consuming”

Backups do not need to be complicated. It is possible for us to set up your system to silently make automated backups while you work, with no need for your intervention. A backup regime is important even if you are self employed and the only person in your business – just imagine what would happen if you lost your main work PC. How would you operate your business? How would you get back your work in progress? Your client records? Can you even a value on your business continuity?

“But I have a USB Stick I Keep My Files On”

We often hear people telling us that they back up to a USB stick. This is better than nothing, but:

  • What happens if there is a fire?
  • What if it gets lost or stolen?
  • What if a lightning strike wipes out both the computer and the stick?
  • What happens if you get a virus or ransomware that encrypts both the computer and USB stick?

A backup is not a backup if it is kept in the same location as the PC that is being backed up! We offer cloud based backup services, so everything is stored at a separate location. We can design anything from a simple single laptop backup to a complete disaster recovery plan.

“But I Have Free Cloud Storage With Windows”

Don’t rely on consumer cloud storage programs such as iCloud, Dropbox or Microsoft OneDrive – such services are not guaranteed to keep your files securely, can make no promises about how long they will be around and Dropbox was recently hacked; showing some of the risks associated with such services. If you fall foul of ransomware then their simple ‘straight copy’ backups would just store copies of the corrupted files.

Digitalquill: Experts in IT System Backups

The best backup solution is a combination of full and incremental backups – a periodic complete image of your entire network supplemented by copies of each file as changes are made. We can provide you with enterprise level solutions that do not have a public-facing front door.

Call Digitalquill today on 01482 424402, email or visit for more information.

Don’t be the one running back into the fire


Redundant Internet Connection

Redundant Internet ConnectionWe are currently working with one of our IT support clients in Hull who have a fibre internet connection from Kingston Communications. Their business relies on this internet connection for everything from communication to stock control to order fulfilment. Without the internet, they have no business. They needed the peace of mind that if their internet were to fail they would still be able to continue operating their business – as downtime would cost them money and customer confidence.

How would you cope if your internet connection failed?

We have installed a redundant internet connection for their peace of mind. That is a second backup internet connection which will take over if the first one fails, providing a business continuity plan  in the event of an outage. The cost, at around £30 per month, is a fraction of what losing their internet connection would cost them. We have heard of businesses losing their connection when workers cut through a cable and it taking weeks for normal service to be resumed.

Even if you are outside of the Hull area in Lincolnshire of East Yorkshire and are able to choose between internet providers, it is not enough to simply sign up with two different ISPs: they all share the same cables so if one went down so would the other. We can help in this situation too with an over the air, 4G or point to point connection, just give us a call to discuss your needs.

In many cases it will be possible to use the second connection along with ‘load balancing’. This combines both of your connections for a faster download speed, and means that instead of paying for a backup internet line just for business continuity – and never using it, it forms a seamless part of your overall internet connection.

Digitalquill Backup Internet Connection

If your Hull or East Yorkshire business needs the peace of mind of a guaranteed internet connection, or you wish to arrange for a backup internet connection to be installed we can help. Call Digitalquill on 01482 424402, email or visit