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CRM System

CRM System

CRM System

If your business has customers, then you know just how important their loyalty is. The cost of attracting new customers is far greater than retaining the ones you already have. The trouble with customer relationship management (CRM) is that customers do not like to be bombarded with sales messages. The solution: Customer loyalty cards with embedded RFID systems – integrated into a CRM system.

If your business has customers, you need a CRM System

Digitalquill’s Client Management System is a powerful, fully-featured customer relationship management (CRM) system for service companies. Using an inexpensive RFID card, your staff no longer need to remember each customer’s individual needs and expectations: a full history of all of their activities can be shown on-screen when they swipe their loyalty card.

Multiple sites? Not a problem

The Client Management System is a tool that is especially for multi-site businesses such as hairdressers or beauty salons. No matter which of your locations the customer visits, they get the personal level of service they expect – no matter which member of staff serves them. So, whether you are a beautician or a mechanic, you can keep a full and accurate record of every interaction between every customer and your business all at the click of a mouse.

Customer Data at the click of a mouse

Client Management System Records everything you want to know about your customers – and it can be integrated directly into your marketing system. Social media, text messaging and email can all be connected. Full analytics are available for each stream, so you can target your customers who only use a single one of your services to encourage them to use more. The system can even book a customer’s appointment at a specific time, with a technician and room of their choice – and automated text message reminders to customers can be sent on the morning of the booking help you to cut down on missed appointments.

Digitalquill: Experts in CRM

If your business would benefit from CRM, call us on 01482 424402 to find out how we can help you, or visit www.digitalquill.co.uk

 

CRM RFID systems

Garages, hair salons, tanning salons and more are realising the importance of keeping an effective customer database on a Customer Relationship Management (CRM) system. Whether you want to introduce a loyalty scheme to encourage repeat business or improve customer service by making staff instantly aware of a client’s purchase history, Digitalquill’s Client Management System is the solution.

Customer Relationship Management RFID Systems

CRM RFID systemsThe Client Management System is a powerful and fully-featured customer relationship management system for service companies including hairdressers and beauty salons. By issuing customers with an inexpensive RFID-enabled loyalty card, staff no longer need to remember every customer’s individual needs and expectations: a full history of all of the customer’s activities can be shown right on-screen – so the customer gets the service they deserve, and feel more valued.

Personal Service – Even at Multiple Sites

The Client Management System is a particularly powerful tool for multi-site businesses. No matter which of your retail locations the customer visits, they can get the personal level of service they expect from any member of staff. So whether you are a beautician or a mechanic, you can keep a full and accurate record of every interaction between every customer and your business all at the click of a mouse.

Data at your Fingertips

Client Management System Records everything about yours customers – and can be integrated directly into your marketing system including social media, text messaging and email. Full analytics are available on usage of each individual stream, so you can target customers who only use a single service and attract them to use more. The system can even can book a customer appointment to a specific time, technician and room if necessary – and automated text message appointment reminders to customers  on the morning of the booking help you to reduce missed appointments.

Call Digitalquill today on 01482 424402, email support@digitalquill.co.uk or visit www.digitalquill.co.uk for more information.

 

CRM System

Information is the lifeblood of most modern businesses. If you do not capture the right data and use it effectively,  you will be at a disadvantage. Once data has been collected it needs to be contextualised or it is of no use. A Customer Relationship Management System – or CRM system – can help you make sense of it all.

CRM System and RFID systems

No business is too small to gather and use data. Data about your customers and their buying habits holds immense power. Just look at the investment that the big retailers such as Tesco make into their customer loyalty schemes. Data collection and usage is not restricted to supermarkets. Small businesses can use data just as effectively, and it does not cost as much as you might think.

Digitalquill’s CRM System: Making data work for you

A Customer Relationship Management (CRM) system from Digitalquill collates your customer contact data, email addresses, Facebook likes and social media interactions. You can combine it with open source data sets to further refine it. This information lets you target your business’s promotional activity better – and focus your marketing spend on those customers who are most likely to respond.

You can identify and reopen closed customer files, warm up leads that have been left to go cold and bring back repeat business with bespoke offers. You can also introduce new products to existing customers by examining their buying habits. We can integrate loyalty cards with RFID systems to maximise the opportunities at every stage of the customer journey.

Digitalquill: Experts in CRM systems

Our CRM and RFID systems are easy to use and easy to understand. A number of businesses across Hull, East Yorkshire and North Lincolnshire use our CRM system because it helps them to maximise the use of their data. Our CRM system also increases sales, improves customer retention and drives up average transaction values. To find out how our CRM software and RFID systems can help you put your marketing strategy into action, call Digitalquill on 01482 424402 or email office@digitalquill.co.uk.