Monthly Archives

February 2018

IT Support

Cottingham IT SupportIt is possible for computer equipment and software to fail no matter how big your business. For a smaller business an IT failure can be crippling. To keep your IT systems safe, you should consider having a formal IT support contract in place. Digitalquill are an IT support company based in Hessle, near Hull, and we offer special rates for businesses needing Cottingham IT Support.

Local Cottingham IT support services

When choosing an IT support company, the first step is to understand what kind of technical support you are going to need. This all depends on how much IT expertise you have available in-house, how important smoothly-running systems are to your business, and the amount you can afford to pay. As well as a standard system with fixed, contracted hours, Digitalquill offers a pay as you go IT support service in Cottingham which means you can have an expert at the other end of the phone whenever you need it, only paying for the skills you use.

Cottingham business IT support company

Some of the IT Support services that could benefit your Cottingham business include:

  • Setting up new hardware, such as PCs or printers
  • software installation and configuration
  • staff IT training and upskilling
  • remote monitoring and management of your systems, allowing for rapid response to failures
  • setting up and managing a backup regime
  • protection from, and removal of, malware and viruses
  • telephone, email or online support
  • fast response times, if part of your service level agreement
  • reduced system downtime and revenue loss
  • on-site support when it is needed
  • IT asset management
  • IT security management, including managing operating system software patches

Digitalquill – Cottingham IT Support Experts

Having a dedicated Cottingham IT support service from Digitalquill means that you have access to highly specialised talent and resources that are experienced professionals, and are there as and when you need help. Call us today on 01482 424402 to find out how we can help your Cottingham business to solve your computer problems.

 

 

Equifax

Cyber criminalsThe BBC recently completed a research experiment to discover the true risk to online servers of the type used by many UK businesses. They found that cyber criminals commenced an attack just one hour after they were switched on. Is it time you boosted your IT security?

Is your business at risk from cyber criminals?

The servers were set up in an experiment by a security company, designed to ascertain the scale of cyber-attacks on UK business every single day. After about 71 minutes online, the servers were visited by automated tools that scanned them for weaknesses. As soon as the machines had been discovered by the bots, a constant assault took place on them.

Honeypots show weakness in cyber-security

The “honeypot” servers, designed to attract hackers, were only accessible for about 170 hours, according to Cybereason, the company who performed the test. The servers were set up with real IP addresses, and they were configured to resemble a legitimate server. For example one accepted requests for webpages, files and networking connections.

Hackers using advanced automated tools

Online attack bots are set up t constantly look for known weaknesses in widely used applications. A whole range of attack bots probed the servers and most of the vulnerabilities they were looking for have been known for months – but still remain unpatched on many servers.

Of the attack bots:

  • 17% were “scrapers” that sucked up web content
  • 37% looked for known vulnerabilities or tried default admin passwords
  • 10% were looking for loopholes in web applications on the servers
  • 29% used “brute force attacks” to try to access user accounts with common passwords
  • 7% looked for vulnerabilities in the servers’ operating systems

The Risk From Phishing

The researchers also performed research to discover how phishing gangs target new employees at businesses. They added false email addresses under their control to a hundred legitimate email marketing lists. Within 21 hours, phishing gangs had started to send booby-trapped messages to the fake employees.

15% of the emails they received included links to compromised webpages that would launch an attack if they were visited. The rest had malicious file attachments including Microsoft Office documents, PDFs and executable files – all containing malware.

Stay Safe from Cyber Crime

These tests show that however small your business, it is still at risk from cybercrime. The techniques that the bots used are a good guide to what your organisation should be doing to avoid becoming a victim of cybercrime. You should “target-harden” your servers by updating software, controlling admin access, and enforce a policy for strong passwords. All of this can be done by a Hull IT Support Company like Digitalquill.

Digitalquill – Experts in IT Security

If you are not sure how to upgrade your software or hardware, or your computer needs replacement, call our Hull business IT Support Team today to find out more about our affordable Hull IT Support solutions. If you need help formulating an IT security policy, or would like a team of experts to give your systems a once-over then call us today on 01482 424402.

Fire Door Monitoring Software System

Fire Door Monitoring Software SystemThe ‘Regulatory Reform (Fire Safety) Order 2005 and BS 9999 stipulate that you have to complete checks for every fire door in your work premises. Fire Door Monitor from Digitalquill is the most advanced Fire Door Inspection app available today. Whether you want to simply record your inspections and keep a record for the fire authorities or use RFID systems to streamline and automate your fire door inspections, Fire Door Monitor can help.

Fire Door Inspection System

If you opt for the full Fire Door Monitor system, the NFC protocol ensures you do not need to invest in new hand-held devices: all the fire door inspector needs is an NFC-enabled mobile phone.

Full irrefutable records are retained in the cloud, and updated in real time. This means that losing a device need not mean losing data. Your fire door check records can be reported in real time using advanced web-based reporting tools.

Your inspection schedules can be set up and maintained entirely within the system and you are alerted when inspections are missed. Notifications can be received by email or SMS and you will not be bothered by endless notifications so long as everything is running as it should.

Fire Door Monitoring solution

The Fire Door Inspection part of the system can be integrated with our full Fire Door Monitor system: which incorporates magnetic catches on each fire door – alerting you after it has been opened for a specified time. This means that even if your nominated fire safety officer is not based on-site, their duties under the Regulatory Reform (Fire Safety) Order: 2005 or any other national standards are fulfilled.

The system can register 31 or more checks and it allows the flexibility for administrators to switch various components on or off to suit your needs. For further customisation, you can add your own criteria to the system.

User Friendly Fire Door Software

The process for end users is simple: they open the Fire Door Inspection App on a smartphone, scan the door’s RFID tag, answer a series of questions by tapping on screen and, if the door fails a check, record a reason why. Failed checks generate a configurable notification to management.

The system uses embedded RFID systems to uniquely identify each fire door. RFID transponders cannot be cloned, so the transponder scan proves the door was visited. If a question was failed last time, the app can show an onscreen icon, so the inspector can check the relevant remedial action was been taken.

RFID transponders are unobtrusive and simple to install. They consist of either a 20mm disc, or an embedded glass transponder fitted inside the door frame. The system respects your corporate environment and keeps your staff safe.

Digitalquill – Experts in Fire Door Inspection Systems

Call Digitalquill today on 01482 424402, email support@digitalquill.co.uk or visit www.digitalquill.co.uk for more information.

 

Hull IT support

It is possible for computer equipment and software to fail no matter how big your business. For a smaller business an IT failure can be crippling. To keep your IT systems safe, you should consider having a formal IT support contract in place. Digitalquill are an IT support company based in Hessle, near Hull, and we offer special rates for businesses needing Broughton IT Support.

Advantages of Broughton IT support services

When choosing an IT support company, the first step is to understand what kind of technical support you are going to need. This all depends on how much IT expertise you have available in-house, how important smoothly-running systems are to your business, and the amount you can afford to pay. As well as a standard system with fixed, contracted hours, Digitalquill offers a pay as you go IT support service in Broughton which means you can have an expert at the other end of the phone whenever you need it, only paying for the skills you use.

Broughton IT support services

Some of the IT Support services that could benefit your Broughton business include:

  • Setting up new hardware, such as PCs or printers
  • software installation and configuration
  • staff IT training and upskilling
  • remote monitoring and management of your systems, allowing for rapid response to failures
  • setting up and managing a backup regime
  • protection from, and removal of, malware and viruses
  • telephone, email or online support
  • fast response times, if part of your service level agreement
  • reduced system downtime and revenue loss
  • on-site support when it is needed
  • IT asset management
  • IT security management, including managing operating system software patches

Digitalquill – Broughton IT Support Experts

Having a dedicated Broughton IT support service from Digitalquill means that you have access to highly specialised talent and resources that are experienced professionals, and are there as and when you need help. Call us today on 01482 424402 to find out how we can help your Broughton business to solve your computer problems.

 

Rural Internet solution Point to Point across a valley

Rural Internet solution Point to Point across a valleyBusinesses in a rural setting such as farms or guesthouses can often struggle to get a good internet connection in isolated locations. If you have access to a fast internet connection at some point on your site, then you do not need to wait until broadband coverage is rolled out, and you do not need to dig holes for cable runs at great expense: with point to point internet it is possible to transmit internet connectivity from a location that does to another that does not – so long as there is a line of sight between the two.

Improve rural Internet coverage with a point to point system

Some weird and wonderful ideas are being promoted to improve rural phone network coverage, such as mounting masts onto church spires, but for many in the countryside – and some in urban locations – a fast internet connection is a dream. This is especially true if you have an internet connection in one place – such as a house or office building – but need to access data at another building that is across a road or otherwise separated – we have even sent network traffic across a valley in North Yorkshire!

Point to Point Internet

The good news is that so long as there is a line of sight between the two locations, Digitalquill can supply and fit a point to point internet system that will send network traffic quickly and securely between two sites without the need for extra cables. If your network needs altering and your routers need upgrading to handle the traffic and separate it for security, we can handle that too.

Digitalquill – Experts in Rural Broadband

If you would like to have point to point internet installed so you can beam your broadband to locations that do not enjoy a fast speed but are within line of sight of one of your buildings that does, give us a call on 01482 424402 or email us at support@www.digitalquill.co.uk.

Staff Time Monitor

Staff Time MonitorDid you know that timesheet was invented in 1888 by the company that would eventually become IBM? Now businesses need a more advanced way of tracking staff time – especially if they work for multiple clients or from different sites. Computer-based employee monitoring in conjunction with RFID systems can be used to measure productivity, track attendance, maintain security and collect irrefutable proof of hours worked at a multitude of different sites.

Staff Time Monitor – Powerful Staff Tracking Tool

Staff Time Monitor is a powerful RFID-enabled tool from Digitalquill that can be used to record timekeeping for your staff. It is especially useful for remote workers who do not have a fixed base such as multi-site maintenance staff.

How do Working Time Monitoring RFID Systems Work?

Using the power of RFID technology, it is possible for your staff to record their time of arrival at and departure from a site using a staff ID card. The scans can then be used to generate a report on their total time spent on site and calculate the payment of their wages. The system can alternatively be linked to many other means of staff identification such as biometrics, telephone call-ins or taps on a mobile application. However you choose to work, Staff Time Monitor is versatile enough to adapt.

Digitalquill – RFID Systems Working in Harmony

Your Staff Time Monitor subscription can be integrated with our other software products, for example, Lone Working Monitor, Access Monitor or Inspection Monitor to create a holistic RFID-enabled solution you can use for staff management across one or more sites.

Key Features

  • RFID staff cards can be used to record entry and exit to buildings
  • Can be linked to software to automatically calculate wages
  • Reports are available of time spent on-site
  • Can be integrated with other Digitalquill tools

Digitalquill – Experts in RFID Systems

To find out more call us on 01482 424402 or email office@digitalquill.co.uk

Hull IT support

Hull IT supportComputer equipment and software can fail in any business, no matter how big or small it is. To safeguard your IT systems, you should think about having an IT support contract in place. Digitalquill are based in Hessle, near Hull, and we offer special rates for businesses needing Brigg IT Support.

IT Support Company for Brigg Businesses

The first step is considering what kind of much technical support you need. This will depend on how much IT expertise you have available to you in-house, how important your systems running smoothly are to your business, and the amount you can afford to pay for a support contract. As well as contracted hours, Digitalquill offers a Pay as you go IT support service in Brigg which means you can have an expert at the other end of the phone whenever you need it, only paying for the skills you use.

Brigg IT support services

Some of the Scunthorpe IT Support services that could benefit your Brigg business include:

  • software installation and configuration
  • setting up and managing a backup regime
  • protection from, and removal of, malware and viruses
  • setting up new hardware, such as PCs or printers
  • IT security management, including managing operating system software patches
  • telephone, email or online support
  • fast response times, if part of your service level agreement
  • reduced system downtime and revenue loss
  • on-site support when it is needed
  • staff IT training and upskilling
  • remote monitoring and management of your systems, allowing for rapid response to failures
  • IT asset management

Digitalquill – Brigg IT Support Experts

Having a dedicated Brigg IT support service from Digitalquill means that you have access to highly specialised talent and resources that are experienced professionals, and are there as and when you need help. Call us today on 01482 424402 to find out how we can help your Brigg business to solve your computer problems.

 

disaster recovery

disaster recoveryBusinesses are often guilty of ignoring disaster recovery. A business continuity plan is important, and it is false economy not to have one, because of the potential losses that your business could suffer if the worst happened.

Why bother with disaster recovery?

Disasters come in many forms. The obvious ones are acts of nature: fire and flood are the most common, and most devastating. But that isn’t all: if your business relies on the internet then a telephone line failure is as big a disaster as losing a building for a manufacturing company! You could plan to have a mobile 4G service as a backup if your land-line internet fails, because setting up a new business internet connection at short notice is not an easy task!

What would you do if:

  • There was a fire in your office was and all your computers were damaged?
  • Your computers were infected with ransomware or a virus?
  • Your internet connection failed and you hadn’t got a backup plan?
  • Your main server crashed and you lost all your customer data?

One of our clients lost access to their main server for just a single day last  year at the peak of their trading season. The consequences were massive: a day’s worth of sales, both online and in their retail premises. This loss of revenue was a significant figure – in fact it was almost four times the cost of having a backup server. Needless to say, we installed them a second backup server to keep their system safe, and to let them keep trading if another problem occurs. Now that Christmas is over, a lot of businesses are preparing for an upturn in customer volume, and so there is no better time than the present to get your plans in order.

Digitalquill: Disaster Recovery Experts

Proper investment in business continuity is essential, as even a single, short system outage could be catastrophic – and you cannot put a price on the customer confidence that comes with trustworthy systems. Whatever your disaster recovery needs, Digitalquill can help your business. For example:

  • Cloud backups
  • Redundant 4G internet connections
  • Backup servers
  • Malware and ransomware prevention and removal
  • General business IT Support
  • Developing business continuity or disaster recovery plans

If your East Yorkshire or North Lincolnshire business needs help planning for a potential catastrophe than we can help you. Call Digitalquill today on 01482 424402, email support@digitalquill.co.uk or visit www.digitalquill.co.uk for more information.

 

Power Tool Rental RFID SYstems

Power Tool Rental RFID SYstemsDo you run a business that rents out expensive items? Perhaps you hire out large lawnmowers or plant equipment? Or even vehicles? Both rental software and asset tracking software is available, but to achieve the best results – and to keep costs down – you need a combined solution. You need Rental Monitor from Digitalquill.

Keep Track of Hired Out Assets with RentalMonitor

RentalMonitor is a powerful tool for managing the rental of large and high-value assets in a retail environment. It integrates with RFID technology to allow items to be tracked, monitored, controlled and returned. No more paper forms, everything is controlled and managed automatically.

Rental Monitor – Product Rental RFID Systems

Stay informed when items are due for rental, late for return, and automatically generate pre-rental and post-rental servicing tickets through integration with email or SMS. No rental can take place without the capture of key information, and secure off-site storage prevents paperwork from being misplaced.

How does Rental Monitor Work?

You have full control of scripts for handover and return of items, allowing you to ensure that briefings are given, instructions are supplied and that any damage is reported when the item is issued or returned – and the customer database allows you to capture photographic ID to confirm identities and store customer details for repeat rentals. Assets can even be tracked by GPS for the ultimate in peace of mind.

Key features of Rental Monitor

  • Force users to Capture key information before allowing rental – e.g. Contact details
  • Reuse customer data for repeat rentals, saving time and reducing errors
  • Facility to capture photo ID to associate with customer records
  • Automatically trigger customer reminders when equipment is due to be returned
  • Generate tickets for service and maintenance of assets

Digitalquill – Experts in RFID Systems

Digitalquill are experts in RFID systems, and RentalMonitor forms part of our suite of RFID-enabled software solutions. Out affordable pricing structures mean that RFID tracking and RFID asset management are within reach of even the smallest business. Call us today on 01482 424402 to find out more.

 

 

 

 

 

IT Support

IT SupportComputer equipment and software can fail in any business, no matter how big or small it is. To safeguard your IT systems, you should think about having an IT support contract in place. Digitalquill are based in Hessle, near Hull, and we offer special rates for businesses needing Barton upon Humber IT Support.

IT Support for Barton upon Humber Businesses

The first step is considering what kind of much technical support you need. This will depend on how much IT expertise you have available to you in-house, how important your systems running smoothly are to your business, and the amount you can afford to pay for a support contract. As well as contracted hours, Digitalquill offers a Pay as you go IT support service in Barton upon Humber which means you can have an expert at the other end of the phone whenever you need it, only paying for the skills you use.

Barton upon Humber IT support services

Some of the Hull IT Support services that could benefit your Barton upon Humber business include:

  • protection from, and removal of, malware and viruses
  • telephone, email or online support
  • fast response times, if part of your service level agreement
  • reduced system downtime and revenue loss
  • on-site support when it is needed
  • software installation and configuration
  • staff IT training and upskilling
  • IT asset management
  • IT security management, including managing operating system software patches
  • Setting up new hardware, such as PCs or printers
  • remote monitoring and management of your systems, allowing for rapid response to failures
  • setting up and managing a backup regime

Digitalquill – Barton upon Humber IT Support Experts

Having a dedicated Barton upon Humber IT support service from Digitalquill means that you have access to highly specialised talent and resources that are experienced professionals, and are there as and when you need help. Call us today on 01482 424402 to find out how we can help your Barton upon Humber business to solve your computer problems.