Monthly Archives

January 2018

East Yorkshire IT Support

Business computer equipment and software can fail, no matter how big or small your company. To safeguard your IT systems, you should think about having an IT support contract in place. Digitalquill are based in the town of Hessle, near Hull, and we offer special rates for businesses needing Barrow Upon Humber IT Support.

East Yorkshire IT Support

Advantages of Barrow Upon Humber IT support services

Your first step is to consider what kind of technical support you need. This depends on how much IT expertise you already have available to you in-house, how important your IT systems running smoothly are to your operations, and the amount you can afford for your IT  support contract. As well as contracted hours, Digitalquill offer a Pay as you go IT support service in Barrow Upon Humber which means you can have an IT expert at the other end of the phone whenever you need one, only paying for their skills when you use them.

Barrow Upon Humber IT support services

Some of the Hull IT Support services that could benefit your Barrow Upon Humber business include:

  • remote monitoring and management of your systems
  • setting up new hardware, such as PCs or printers
  • software installation and configuration
  • fast response times, if part of your service level agreement
  • IT security management, including managing operating system software patches
  • on-site support when it is needed
  • protection from, and removal of, malware and viruses
  • IT training and upskilling staff
  • setting up and managing a backup regime
  • telephone, email or online support
  • IT asset management
  • reduced system downtime and revenue loss

Digitalquill – Barrow Upon Humber IT Support Experts

Having a dedicated Barrow Upon Humber IT support service from Digitalquill means that you always have access to specialised computer experts that are experienced, locally-based professionals, and are there as and when you need help. Call us today on 01482 424402 to find out how we can help your Barrow Upon Humber business to solve your computer problems.

 

meltdown and spectre

meltdown and spectreIf you use modern PCs, they should have been patched against the Meltdown and Spectre security flaws by now.  Many businesses, however, still use older computers which, while running Windows 10, have not yet had a BIOS update to protect them from the newly found flaws.

How to protect PCs from Meltdown and Spectre

Many clients have asked if there are risks with continuing to run their older PCs with this known critical vulnerability unpatched? Is there an alternative way to mitigate it? Or must they replace their computers with new ones?

In all honesty, it is still too soon to say. Remember that there are still no known exploits for the Meltdown and Spectre vulnerabilities, so the current risk level is low. In the long run, every PC and computing devices will eventually need to be replaced. That would be the case even if Spectre and Meltdown had not been discovered. So, if your devices are approaching the end of their life, it may make sense to replace them sooner rather than later and remove the risk entirely.

What to do to protect against Meltdown and Spectre

Intel says that it has issued firmware updates for nine out of ten of its CPUs from the past five years, but they acknowledge there is more work to do, and there have been reports of strange behaviour in patched PCs, such as a drop in performance and spontaneous reboots.

We recommend that you:

  • update your operating system, web browsers and other software with the latest security patches to defend against threats.
  • If an update is available, update your PC’s BIOS or UEFI.

Only if these are not possible should you consult with your Hull IT Support provider to see if you need to replace your processors or motherboards – or if it is more cost effective to buy new custom-built business PCs.

Digitalquill – Experts in IT Security

If you are not sure how to upgrade your software or hardware, or your computer needs replacement, call our Hull business IT Support Team today to find out more about our affordable Hull IT Support solutions.

Kennel Monitor

Kennel MonitorOur fully featured management system for companion animal breeders, Kennel Monitor allows you to keep track of animals through their existing RFID transponder (microchip) implants. The system handles sale, viewing, deposit, collection and balance payments for animals.

Kennel Monitor – Software for Kennel Businesses

Kennel Monitor controls the whole journey from an animal’s transponder implant through to its sale. Viewings, sales (including deposits and balance payments) and details of customers and vets are all stored and managed within the system.

Keep Track of animals with Kennel Monitor

Stock control is made simple with a user-friendly interface. Everything is available at a click and advanced reports allow you to focus on managing your kennel business while the system takes care of the admin. Whether it is recording the details of a sale, checking that immunisations are up to date or organising bookings with a simple calendar system, Kennel Monitor is there for your peace of mind.

Cost Effective Kennels Software

Our Kennel Monitor system records data against the animals’ existing RFID microchips, and so there is no need for additional, expensive hardware. We can integrate the system with many other pieces of software and hardware, or supply you with suitable hardware such as RFID scanners and tablets in order for you to concentrate on animal management. The software enables and streamlines your processes and makes your life easier.

Key Features

  • Keep track of all animals through their existing microchips
  • Manages sales process and accounting
  • Integrated Calendar for viewings

Digitalquill – Experts in RFID Systems

Our systems are in use in large organisations across the globe, but we offer the same level of service and customisation to every client. Digitalquill systems are interoperable, and so you can purchase as much or as little of our integrated functionality as you need. Call Digitalquill today on 01482 424402, email support@digitalquill.co.uk or visit www.digitalquill.co.uk for more information.

 

IT Support Hessle

IT Support AnlabyComputer equipment and software can fail in any business, no matter how big or small it is. To safeguard your IT systems, you should think about having an IT support contract in place. Digitalquill are based in Hessle, near Hull, and we offer special rates for businesses needing Anlaby IT Support.

Advantages of Anlaby IT support services

The first step is considering what kind of much technical support you need. This will depend on how much IT expertise you have available to you in-house, how important your systems running smoothly are to your business, and the amount you can afford to pay for a support contract. As well as contracted hours, Digitalquill offers a Pay as you go IT support service in Anlaby which means you can have an expert at the other end of the phone whenever you need it, only paying for the skills you use.

Anlaby IT support services

Some of the Hull IT Support services that could benefit your Anlaby business include:

  • Setting up new hardware, such as PCs or printers
  • software installation and configuration
  • staff IT training and upskilling
  • remote monitoring and management of your systems, allowing for rapid response to failures
  • setting up and managing a backup regime
  • protection from, and removal of, malware and viruses
  • telephone, email or online support
  • fast response times, if part of your service level agreement
  • reduced system downtime and revenue loss
  • on-site support when it is needed
  • IT asset management
  • IT security management, including managing operating system software patches

Digitalquill – Anlaby IT Support Experts

Having a dedicated Anlaby IT support service from Digitalquill means that you have access to highly specialised talent and resources that are experienced professionals, and are there as and when you need help. Call us today on 01482 424402 to find out how we can help your Anlaby business to solve your computer problems.

 

Password Security

Just days after inadvertently triggering a public emergency system that announced a missile was heading towards the US state, officials in Hawaii have been left red-faced a second time after a photograph was released by the state emergency office which clearly showed the password for their system on a Post It note! Find out why password security is so important.

Password Security

Password Security: Dos and Don’ts

Passwords are only as strong as you  make them, and even if you follow all of the best practice advice to keep your password secure it is worthless if you write it down! We are amazed at how many people store the passwords to access encrypted laptops in the same bag as the machine – completely defeating the point of the security!

  • Create unique passwords with a combination of words, numbers, symbols, and upper- and lower-case letters.
  • Never use your username as your password.
  • Don’t use easy to guess passwords, such as “password” or “1234”
  • Do not choose passwords based upon personal details like your birth date, phone number, or names of children.
  • Don’t use words from the dictionary. Password-cracking tools often use dictionary lists to try thousands of words.
  • Don’t use adjacent keyboard combinations: “qwerty” and “asdzxc” and “123456” are trivial for a hacker to guess.
  • Avoid using the same password for multiple logins.
  • Don’t store your passwords on your computer in plain text – maybe write a clue only you will know if you do need your memory jogged from time to time.
  • Change passwords regularly to make life harder for anyone attempting to steal your data.

Most important of all, never share your computer login details with anyone else – even family or co-workers. If you do so your password is no longer secure, and most companies consider password sharing to be a serious disciplinary offence – not to mention you will be held responsible for any computer misuse if you shared your password!

Digitalquill – Experts in Cyber Security

For more information on keeping your business data secure, call us on 01482 424402 or email office@digitalquill.co.uk.

 

 

Inventory Monitor

Inventory monitor is an RFID-enabled Stock control system that can manage and monitor goods in a warehouse. As well as full RFID functionality, it also works with traditional barcodes. It makes stock control simple: staff scan individual items or pallets and stock levels are updated on the fly.

Why Choose Inventory Monitor for stock management?

Inventory Monitor

You can either add your own RFID transponders or just use the stock’s existing barcodes – the system is flexible and fully configurable for a range of business applications. It can be integrated with a wide range of hardware from wireless NFC scanners through to industrial barcode readers. It is a simple process to find out the location of items, and they can be moved from place to place with a single scan. Our systems are in use in large organisations across the globe, but we offer the same level of service and customisation to every client. Digitalquill systems are interoperable, and so you can purchase as much or as little of our integrated functionality as you need.

Easy to use RFID Inventory Management

Stock levels can be broken down by location or site, as well as monitored globally so you always know where each of your assets is located. When you transport a group of items – such as a pallet – the system is able to be configured to handle all of the contents with a single scan, saving you time and money – and everything can be linked to your supply chain system in order to trigger new orders for items with low stock levels.

Key features:

  • Supports RFID transponders or barcodes
  • Stock levels can be updated in real time
  • Supports multiple sites
  • Can handle individual items or groupings such as pallets
  • Can be linked to your ordering system

Digitalquill – Experts in RFID Systems

Call Digitalquill today on 01482 424402, email support@digitalquill.co.uk or visit www.digitalquill.co.uk for more information.

 

IT Support Hessle

IT Support Hessle

Computer equipment and software can fail in any business, no matter how big or small it is. To safeguard your IT systems, you should think about having an IT support contract in place. Digitalquill are based in Hessle, near Hull, and we offer special rates for businesses needing Hessle IT Support.

Advantages of Hessle IT support services

The first step is considering what kind of much technical support you need. This will depend on how much IT expertise you have available to you in-house, how important your systems running smoothly are to your business, and the amount you can afford to pay for a support contract. As well as contracted hours, Digitalquill offers a Pay as you go IT support service in Hessle  which means you can have an expert at the other end of the phone whenever you need it, only paying for the skills you use.

Hessle IT support services

Some of the Hull IT Support services that could benefit your Hessle business include:

  • Setting up new hardware, such as PCs or printers
  • software installation and configuration
  • staff IT training and upskilling
  • remote monitoring and management of your systems, allowing for rapid response to failures
  • setting up and managing a backup regime
  • protection from, and removal of, malware and viruses
  • telephone, email or online support
  • fast response times, if part of your service level agreement
  • reduced system downtime and revenue loss
  • on-site support when it is needed
  • IT asset management
  • IT security management, including managing operating system software patches

Digitalquill – Hessle IT Support Experts

Having a dedicated Hessle IT support service from Digitalquill means that you have access to highly specialised talent and resources that are experienced professionals, and are there as and when you need help. Call us today on 01482 424402 to find out how we can help your Hessle business to solve your computer problems.

malware

A clearer picture is merging of the effect of the Spectre/Meltdown vulnerability patches on PCs.

meltdownWhat are Meltdown and Spectre?

Meltdown and Spectre are two security flaws that exploit critical vulnerabilities in almost all modern processors. These vulnerabilities in the hardware potentially allow malicious programs to steal data that is being processed by the computer. While programs are normally not permitted to read such data, a malicious program could exploit the Meltdown or Spectre vulnerabilities to acquire information stored in the memory by other programs. This could include passwords (even from a password manager). Meltdown and Spectre affect personal computers, tablets and mobile phones, and some cloud services.

Meltdown

Meltdown breaks down the fundamental isolation between “user applications” and the basic operating system functions. The attack allows a program to gain access to the memory, and thus also the data, of other programs and even the operating system itself.

If your PC has a vulnerable processor and is not patched with the latest operating system and hardware updates, it is unsafe to work with sensitive information – you could have the information stolen. This applies personal computers and also cloud infrastructure. Software patches against Meltdown have been written and pushed out to computers in the past few weeks.

Spectre

Spectre, like Meltdown breaks the isolation between processes the computer is running – this time between applications. It allows a potential attacker to trick programs into leaking their secrets – even those that have been written with best-practice security practices. In fact, the safety checks of the best practices actually increase the potential for attack.

Spectre is far harder to than Meltdown to exploit, but also harder to mitigate against. It is possible to prevent specific exploits through software patches.

How Will the Meltdown and Spectre Patches affect my Computer’s Speed?

After being patched, Windows PCs take a performance hit in some operations: PC World US’s Gordon Mah Ung performed some tests and saw storage throughput speed drop on his Surface Book after the firmware patches were in place.

“Sequential read and write performance doesn’t change much, But 4K performance ain’t pretty. While read performance was similar, the 4k write performance dropped by about 26 percent. 4K read and write  operations with high queue depth took a performance hit of 40 percent.”

–PC World, “Here’s how much the Meltdown and Spectre fix hurt my Surface Book performance” January 13, 2018

Frequent reboots issue:

Another potential problem, not related to performance, has been found. Intel said that both Haswell and Broadwell chips have had issues with reboots: “We have received reports from customers of higher system reboots after firmware updates. Specifically, these systems run Intel Broadwell and Haswell CPUs.”

 

Digitalquill – Experts in IT Security

No matter if you are concerned about a performance drop after installing the Spectre and Meltdown updates, one thing is certain: YOU MUST UPDATE YOUR SECURITY SOFTWARE AND INSTALLE ALL OPERATING SYSTEM SECURITY PATCHES. Do not delay this action, as now the vulnerabilities are known, hackers will be working to exploit them. If you are not sure how to upgrade your software, of your computer is now too slow and needs attention, call our Hull IT Support Team today to find out how to sign up for our affordable IT Support solutions.

Fire Door Keep Shut

Fire Door Keep ShutFire Door Monitor makes sure your business complies with legislation by alerting you if fire doors are left propped open. The combined hardware and software platform can handle an unlimited number of fire doors. When combined with Inspection monitor it makes fire door checks simple.

Fire Door Checking System

If fire doors are left propped open, it can cause a significant health and safety risk. They should only be used for access and left closed at all other times in order to act as an effective fire and smoke barrier. It is common for staff – particularly on hot days – to prop the doors open which increases risk, and could result in a fail if a fire inspection is undertaken by the fire brigade. Fire Door Monitor is an innovative solution to allow your nominated fire safety representative to discharge their legal responsibilities.

Electronically Record Fire Door Checks

When Fire door monitor is installed in your building, magnetic catches are installed onto each door – allowing it to be opened only for a maximum specified time before sending an SMS and email alert to the nominated fire officer to visit the door and close it. Full reporting tools are available, and it is possible to see which doors are opened and for how long. This means that even if the nominated fire officer is not on site, some of the duties under the Regulatory Reform (Fire Safety) Order: 2005 or any other national standards can be fulfilled.

How Do I Record Fire Door Inspections Electronically?

Not only does Fire door monitor tell you when doors are left open, it also monitors and stores records of mandatory inspections that are carried out under The Regulatory Reform (Fire Safety) Order 2005 BS 9999 which stipulates that checks must be carried out on fire doors every six months. It places legal responsibility on the responsible person (which is the owner or managing director no-one is formally delegated the responsibility) to carry out inspections and ensure that fire doors are kept closed and are in a serviceable condition.

Key Features

  • Combined hardware and software solution
  • Web-based so runs on almost any terminal
  • Reports are available remotely
  • SMS or email triggers
  • Fully configurable

Digitalquill – Experts in RFID Systems

Our systems are in use in large organisations across the globe, but we offer the same level of service and customisation to every client. Digitalquill systems are interoperable, and so you can purchase as much or as little of our integrated functionality as you need. Call Digitalquill today on 01482 424402, email support@digitalquill.co.uk or visit www.digitalquill.co.uk for more information.

 

Custom PCsMany businesses, when they need to upgrade a PC or buy an additional terminal, will buy an off-the-shelf product. PCs are widely available, and so it is easy to assume that they are all the same. This is not the case – find out why you should consider using custom PCs for your Hull business.

The Benefits of Custom Built Business PCs

If you buy a PC from a large retailer, it is probably designed for home use. That means that the components will be intended for infrequent, light usage and will not be built to withstand the demands of a busy office. Keyboards, mice and monitors will be of a basic quality and the internal components and power supply unit will be optimised for home use. Many home PCs are crammed full of unnecessary software that slows them down, and they include a consumer version of Windows that is not secure enough for corporate use. Even the big brands’ business offerings can fall foul of this “bloatware”.

The demands of a business PC are far greater than for one that will only ever be used for light home tasks or gaming. Business PCs need to be fast and reliable – and they should be kept free of software that is not needed for a business purpose.

Custom PCs to Your Specifications

Digitalquill can specify, build and set-up a business PC to your requirements. We can ensure that only the highest quality, proven components are used in its construction and it will be a far better product than a home machine at an equivalent price point. We will ensure that your money is spent on what matters to you – instead of a fancy gaming graphics cards you may prefer to have more high-speed RAM, and instead of a large hard-drive you may require an ultra-fast Solid State Drive (SSD) that boots to your work systems in a matter of seconds. We can even install the software you need so the machine is not bogged down by bloatware.

Digitalquill – Experts in Custom PCs for Business

Call Digitalquill on 01482 424402 to find out more and to order your custom business hardware.