social engineeringSocial engineering is when a criminal tricks you to enable criminal activity. It is becoming more common and people are being been persuaded to give out passwords or give access to computer systems and losing information or money as a result.

How to check the sender of an email

If you hover the mouse pointer over the “sender name” in your email program then usually the actual email address that an email was sent from will show in a pop up window. This does not always work, and you may have to ask you Hull IT support provider to check the “header” of the email.

Check that the organisation’s email address has not been spelt incorrectly – “PayPal” and “PayPaI” look similar but one has a lower-case “L” and one has a capital “I” at the end. Check for authoritative sounding names from free email addresses, such as: “” rather than their own domain name at the end.

What to do if you are asked to provide information

Think twice before sharing bank details, personal information or account login details. Contact the person or organisation making the request, but never by email addresses or phone numbers in the suspicious email. Always check independently. If in doubt, call your Hull IT support company.

What if I get an email asking me to verify a change?

Many companies will email you to let you know if a change has been made on your account, such as a new password being added. Usually you will be asked to click to confirm the change, so if the emails says “click here if you did not make this change” then it may well be a criminal trying to trick you out of your real password.

Digitalquill – Internet Security Experts in Hull

For advice on internet security for small businesses and all your Hull IT support needs, call Digitalquill on 01482 424402 or visit