If your business has customers, then you know just how important their loyalty is. The cost of attracting new customers is far greater than retaining the ones you already have. The trouble with customer relationship management (CRM) is that customers do not like to be bombarded with sales messages. The solution: Customer loyalty cards with embedded RFID systems – integrated into a CRM system.
If your business has customers, you need a CRM System
Digitalquill’s Client Management System is a powerful, fully-featured customer relationship management (CRM) system for service companies. Using an inexpensive RFID card, your staff no longer need to remember each customer’s individual needs and expectations: a full history of all of their activities can be shown on-screen when they swipe their loyalty card.
Multiple sites? Not a problem
The Client Management System is a tool that is especially for multi-site businesses such as hairdressers or beauty salons. No matter which of your locations the customer visits, they get the personal level of service they expect – no matter which member of staff serves them. So, whether you are a beautician or a mechanic, you can keep a full and accurate record of every interaction between every customer and your business all at the click of a mouse.
Customer Data at the click of a mouse
Client Management System Records everything you want to know about your customers – and it can be integrated directly into your marketing system. Social media, text messaging and email can all be connected. Full analytics are available for each stream, so you can target your customers who only use a single one of your services to encourage them to use more. The system can even book a customer’s appointment at a specific time, with a technician and room of their choice – and automated text message reminders to customers can be sent on the morning of the booking help you to cut down on missed appointments.
Digitalquill: Experts in CRM
If your business would benefit from CRM, call us on 01482 424402 to find out how we can help you, or visit www.digitalquill.co.uk