Monthly Archives

November 2017

Waste Management

According to waste industry officials, RFID systems are becoming more and more common as a clever way to track containers. Waste management and recycling companies benefit from easy to use RFID technology.

Waste Management

RFID Systems for Waste Management

An intriguing use for Radio-frequency identification (RFID systems) is in pay-as-you-throw waste and recycling programs. RFID tags can be attached to assets such as waste and recycling containers and then data can be collected when the bins are full, automatically alerting the waste management company  to send a truck to empty them.

RFID is a powerful inventory management tool. It provides secure service verification and RFID systems can supply companies with valuable productivity data. RFID systems for asset management are being used in the waste and recycling industry for tracking, managing work and ensuring regular repairs are completed on waste containers. RFID can manage trucks and track a waste collection service in almost real time thanks to mobile data technology. The recycling trucks can be RFID tagged to monitor them, and every scan allows asset tracking of the bins.

Why invest in RFID Technology?

RFID systems allow manager to monitor many aspects of work, including progress of a list of tasks, missed areas, staff performance, condition of assets and more. Real-time data from RFID transponders improves productivity. The best RFID systems can even interface with other modules to improve service. Digitalquill produce integrated cloud-based mobile enabled RFID software modules that can cover every business need from staff time measurement to fire door monitoring.

Digitalquill – UK RFID Software Developers

At Digitalquill we are experts in RFID systems. From our base near Hull in East Yorkshire, we deploy RFID-based software to all corners of the globe. Call us on 01482 424402 or visit www.digitalquill.co.uk to find out how we can help your business become more productive.

North Lincolnshire IT Support

North Lincolnshire IT Support We now live in an age where data is currency. Everything we do is connected to data management and IT systems so if they fail your business can suffer. Modern IT systems are complex, and it is increasingly difficult for small businesses to manage all of the data, hardware and computing resources in-house. This is why more and more companies are using managed North Lincolnshire IT support.

5 Reasons to Outsource North Lincolnshire IT Support

More efficient cost management

The biggest reason North Lincolnshire businesses are using third-party IT companies is to cut their costs.

Reduce Risk

Another major benefit is a reduction of risk. When you have a North Lincolnshire IT support provider on your team, you’re reducing the risk of critical system failure damaging your business.

Free up resources

All companies have limited resources at their disposal, and therefore there are limits on the things you can achieve with your IT systems. Having your IT support managed by a third-party frees up resources that can be reallocated to other areas of the business.

Access to IT expertise

Odds are you don’t have a massive budget with which you can hire a panel of experts to guide you through the rapidly changing world of technology. With a North Lincolnshire IT support service you can get tap into expertise you could otherwise not access. This helps you stay competitive.

Focus on your business’s priorities

Last but not least, outsourcing your IT support to North Lincolnshire business computer experts lets you focus on your business. If you are trying to handle all of your IT support internally, your attention is divided between priorities. Outsourcing IT in North Lincolnshire helps you focus on whatis important: growing and supporting the business – not trying to troubleshoot software, hardware and user problems.

Digitalquill – North Lincolnshire IT Support Experts

If you think that outsourcing your North Lincolnshire IT support is the right move – please contact us today on 01482 424402 and to speak to one of our team.

 

social engineering

social engineeringSocial engineering is when a criminal tricks you to enable criminal activity. It is becoming more common and people are being been persuaded to give out passwords or give access to computer systems and losing information or money as a result.

How to check the sender of an email

If you hover the mouse pointer over the “sender name” in your email program then usually the actual email address that an email was sent from will show in a pop up window. This does not always work, and you may have to ask you Hull IT support provider to check the “header” of the email.

Check that the organisation’s email address has not been spelt incorrectly – “PayPal” and “PayPaI” look similar but one has a lower-case “L” and one has a capital “I” at the end. Check for authoritative sounding names from free email addresses, such as: “Barclays@gmail.com” rather than their own domain name at the end.

What to do if you are asked to provide information

Think twice before sharing bank details, personal information or account login details. Contact the person or organisation making the request, but never by email addresses or phone numbers in the suspicious email. Always check independently. If in doubt, call your Hull IT support company.

What if I get an email asking me to verify a change?

Many companies will email you to let you know if a change has been made on your account, such as a new password being added. Usually you will be asked to click to confirm the change, so if the emails says “click here if you did not make this change” then it may well be a criminal trying to trick you out of your real password.

Digitalquill – Internet Security Experts in Hull

For advice on internet security for small businesses and all your Hull IT support needs, call Digitalquill on 01482 424402 or visit www.digitalquill.co.uk.

 

temperature monitoring

temperature monitoringDo you run a business where you need to strictly control the temperature of an area? Do you need a system that alerts you if the temperature falls outside of a predefined range? You need temperature monitor.

Temperature Monitor

Temperature Monitor from Digitalquill is a combined hardware and software system for areas where a consistent temperature range must be maintained – such as cold rooms or commercial greenhouses. It issues an alert when the temperature falls outside of a defined range.

Dedicated Temperature Monitoring System

The system uses temperature monitors which can be placed in whichever locations you need – including within the door seals of freezer rooms. By placing a monitor within the door seal itself, it is possible to be instantly alerted in the event of a failure of the thermal tape within the door. Such a catastrophic failure of the system could lead to the door freezing and put staff safety at risk, and is very expensive to replace – not to mention the value of the stock within.

The powerful alerting systems in Temperature Monitor can complete one or more actions when an exception event is triggered – this could include triggering a hardware sensor – such as a heating or cooling system – and sending an SMS or email message. The system can be adapted to suit almost any requirements, and the alerts combined to meet business needs. Full off-site data storage ensures the maintenance of a safe and secure audit trail of activity, for total peace of mind.

Key features of Temperature Monitor

  • Uses clear air and contact sensors – or a combination of both
  • Can alert by SMS or email when temperature falls outside of a set range
  • Can also alert when temperature is above or below a single defined value
  • Reporting tools can show temperature variations over time
  • Fully configurable for use in a variety of situations

Digitalquill – Experts in RFID Systems

Call us today on 01482 424402 or visit www.digitalquill.co.uk to find out more.

Uber hack

Uber hackIt seems like barely a week goes by without a large company having customer data stolen, and just as we thought this would be a quiet week, one arrives – right on time. It has been reported by the BBC this morning that taxi giant Uber has concealed a hack that affected 57 million of its customers and drivers.

Uber Hack – Data Belonging to 57 Million People Stolen

It is reported that the breach, which happened in 2016, was hidden by the firm. They paid the hackers a ransom of $100,000 to delete the data, although it is not known whether this was actually done. The hackers had taken some 57 million names, email addresses and mobile numbers from the company’s database. Of those were 600,000 drivers who had their names and driving licence details taken.

Uber Hack – Am I affected?

The drivers who had data stolen have been offered free credit monitoring protection by Uber, but according to a statement from Uber, customers who were affected will not be given the same protection. As yet, no evidence has come to light of the data being misused. Joe Sullivan, Uber’s chief security officer, has now left the company.

How did Uber get hacked?

Uber has not given precise details of how the hack happened – and so it is not known whether customers in the UK have been affected – but Bloomberg’s reports that two hackers accessed a private area of the Github online developers resource where they found Uber’s log-in credentials to Amazon Web Services (AWS). AWS is a cloud computing service that is used by companies to store data.

What are the consequences for Uber?

In the UK, companies are required to disclose significant data breaches to the ICO (Information Commissioner’s office). Covering up the hack is likely to land the firm with a large fine if UK citizens’ data was lost. In January this year, Uber was fined $20,000 in the United States for failing to disclose a less serious breach that happened in 2014.

Digitalquill – Experts in Cybersecurity

All firms are at risk of cyber theft. Call Digitalquill on 01482 424402 to find out how we can help keep you safe.

cyber security

cyber securityAs reports say that data theft cases in the High Court are up 25 percent in just one year, the risk of hacking or industrial espionage remains high for UK businesses. It is not just external threats and malware that is putting businesses at risk – employees stealing customer databases is a growing risk.

Are you at risk of Industrial Espionage?

High Court cases involving theft of confidential data from businesses increased by 25 percent in 2016, with more cases than ever involving staff stealing customer databases from their employers. Although only 50 such cases were heard, experts believe that the true number is far higher, but employers lack the cyber security know how to detect breaches.

Staff turnover is one of the key drivers – employees are often tempted to take confidential data, such as customer databases, with them when they leave an employer to get a competitive advantage for a new employer or company they start up. Such theft of data is normally prohibited by contracts, but it can be near-impossible to prove that an ex-employee used stolen data if they begin to attempt to poach clients.

Poor IT Management Causes Security Risks

The problem is greater now that employees have easier access to confidential business data remotely. A range of devices, such as smartphones and online cloud storage can be accessed anywhere, even outside of the workplace. This reduces some of the risks of attempting to remove data on physical storage from the premises. Organisations are often slow to withdraw use accounts from members of staff who leave or are made redundant.

Digitalquill – Experts in Cyber Security

Digitalquill can help businesses in Hull, East Yorkshire and Lincolnshire with cyber security. We can help you design processes to keep your data safe, we can securely host cloud storage for your precious data and we can help you protect against cyber theft. We can also offer you a full local IT support service – pay as you go or on contract – so all your business IT security needs are covered for your peace of mind. Visit www.digitalquill.co.uk or call 01482 424402 and find out how we can help you.

DMS Document Management

DMS Document ManagementDo you have folder upon folder of disorganised documents? Is your email server groaning under the strain of uncontrolled file attachments flying around your network? Do you struggle to find the latest version of policy documents? Then you need a Document Management system.

Why Your Business Needs a Document Management System

Here are some of the ways a document management system can help your business:

Security

When documents are not being managed well, the chance of information leaking is very real. If sensitive information is lost or stolen, it can do real damage. A Document Management System lets you to keep business information confidential. An electronic audit trail lets you know who has viewed, distributed or edited your files.

Find out more…

Version Control

A document management system is a central repository (or “single point of truth”) for your documents. Your staff can access, view or share documents, safe in the knowledge they are always referring to the latest version. When you have a DMS that stores your documents in secure cloud storage, they are easier to find and retrieve.

Find out more…

Save Time and Money

Time really does mean money, so the less time your team spend creating, reviewing, distributing or printing out documents, the better. A document management system is relatively inexpensive to run but it yields huge rewards in saved time. When your documents are kept under control, your business is under control.

Find out more…

Make Sharing Simple

Managing and controlling documents can be hard. There can be multiple copies floating around, and whenever changes are made, it makes it more difficult to tell if you are referring to the latest version. A document management system lets you share a link instead of a file, so it is always up to date and reduces network bandwidth.

Find out more…

ISO9001 Document Management

Does your business need ISO9001 compliant records or document management? Digitalquill’s Document Management System can be used alongside your policies and procedures to make ISO9001 compliance easier.

Find out more…

Digitalquill – Experts in Document Management

Digitalquill has been working with Document Management Systems for 15 years. We can help you become ISO9001 compliant. For more information call us on 01482 424402 or email office@digitalquill.co.uk.

IT Support

IT SupportTrying to do everything yourself in a small business can have a negative effect. It forces your staff to specialise in too many areas, and diverts them from their core roles. When you outsource your IT support you get access to the skills and resources you need without having to employ dedicated staff. That way you keep costs manageable.

Do Small Businesses Need IT Support?

If you don’t have dedicated IT staff and don’t have a support agreement with an IT company, it is likely that you use one of your current staff with IT knowledge when something goes wrong. The trouble with this is that it takes the person away from their normal work and that person may not have the skills to solve every IT issue.

Hull Small Business Computer Support

With a proper support contract in place your system will run at optimal speed and have less downtime. Your data will be more secure, and your staff can work more productively. If you cannot afford to hire your own internal IT staff, then outsourced IT support in Lincolnshire or East Yorkshire is the perfect solution to gain access to a bigger knowledge base and advanced support tools.

East Yorkshire IT Support for Small Businesses

Imagine you want one of your staff to get access to another member of staff’s mailbox. When you try to set it up, calendars do not sync correctly. It seems like a small issue but it can cause major problems if important information is lost or appointments are missed. Issues like this can be avoided if you have outsourced IT support in place.

Lincolnshire IT Support

The cost of getting access to IT support staff is repaid with the return on investment of having more system up-time. You gain have access to a more comprehensive skill set, dedicated support tools and a knowledge base which you and your staff can tap into. If your small business in Hull, Scunthorpe or Beverley has no internal IT staff and no support contract with a IT support company then ask yourself: what if your IT system went go down or if there was an IT problem you could not fix – what effect would that have on your business?

Digitalquill – Experts in IT Support

Call us today on 01482 424402 or visit www.digitalquill.co.uk for more information.

Password Security

Password SecuritySome cyber criminals attempt to gain access to software and systems by using programs that guess your password. Such “brute force” attacks try millions of combinations of letters and numbers until they eventually find a password that works. They will begin by using common words so never use a dictionary word alone as your password. Every single additional character or number that you add to your password will exponentially improve its security. Breaches of security often happen simply because passwords are never changed from the default ones that come with a router or software program. You must always change the passwords on routers and other devices as soon as they are connected to your network.

Google Study on Account Hijacking

Google recently conducted a study to gain a better understanding of how criminals steal passwords. It analysed online black markets between March 2016 to March 2017 and found:

  • 788,000 credentials were stolen by keyloggers,
  • 12 million passwords stolen by phishing,
  • 3 billion lost in third-party breaches

12 percent of the records it found used a Gmail address as their username, and they found that seven percent of those reused the same password as Gmail. This shows that third party breaches are by far the most common way passwords are stolen and so if you reuse passwords on multiple sites there is a much higher chance of becoming a victim of cyber theft.

Set a Strong Password

Following some general rules can help your password stay secure:

  • The longer the better. The more characters in your password, the harder it is to crack. You don’t have to remember a string of unintelligible digits: even three dictionary words run into each other will be difficult to crack.
  • Use different types of character such as numbers, symbols and punctuation marks.
  • Avoid using dictionary words or names – especially single words on their own. Consider three random words such as “dogeggsandwich” or song lyrics such as “toseethestars”
  • If you must use dictionary words, put several together into a phrase and replace letters with similar-looking symbols.: @ for a, ! for I, $ for s, and so on.
  • Use a different password for every account. That way if one password is compromised the rest will still be safe – your most secure account is only as safe as the security on your weakest if you reuse passwords.
  • Avoid using personal information such as childrens names, birthdays, sports teams or pet names. If people know or find out this information they can target an attack at you personally by trying these passwords first.

Digitalquill –Hull Business IT Support

We can advise you on IT security if you are a small business in Hull, East Yorkshire or Lincolnshire. Call Digitalquill on 01482 424402 or visit www.digitalquill.co.uk for more information.

 

CRM System

CRM System

If your business has customers, then you know just how important their loyalty is. The cost of attracting new customers is far greater than retaining the ones you already have. The trouble with customer relationship management (CRM) is that customers do not like to be bombarded with sales messages. The solution: Customer loyalty cards with embedded RFID systems – integrated into a CRM system.

If your business has customers, you need a CRM System

Digitalquill’s Client Management System is a powerful, fully-featured customer relationship management (CRM) system for service companies. Using an inexpensive RFID card, your staff no longer need to remember each customer’s individual needs and expectations: a full history of all of their activities can be shown on-screen when they swipe their loyalty card.

Multiple sites? Not a problem

The Client Management System is a tool that is especially for multi-site businesses such as hairdressers or beauty salons. No matter which of your locations the customer visits, they get the personal level of service they expect – no matter which member of staff serves them. So, whether you are a beautician or a mechanic, you can keep a full and accurate record of every interaction between every customer and your business all at the click of a mouse.

Customer Data at the click of a mouse

Client Management System Records everything you want to know about your customers – and it can be integrated directly into your marketing system. Social media, text messaging and email can all be connected. Full analytics are available for each stream, so you can target your customers who only use a single one of your services to encourage them to use more. The system can even book a customer’s appointment at a specific time, with a technician and room of their choice – and automated text message reminders to customers can be sent on the morning of the booking help you to cut down on missed appointments.

Digitalquill: Experts in CRM

If your business would benefit from CRM, call us on 01482 424402 to find out how we can help you, or visit www.digitalquill.co.uk