Garages, hair salons, tanning salons and more are realising the importance of keeping an effective customer database on a Customer Relationship Management (CRM) system. Whether you want to introduce a loyalty scheme to encourage repeat business or improve customer service by making staff instantly aware of a client’s purchase history, Digitalquill’s Client Management System is the solution.
Customer Relationship Management RFID Systems
The Client Management System is a powerful and fully-featured customer relationship management system for service companies including hairdressers and beauty salons. By issuing customers with an inexpensive RFID-enabled loyalty card, staff no longer need to remember every customer’s individual needs and expectations: a full history of all of the customer’s activities can be shown right on-screen – so the customer gets the service they deserve, and feel more valued.
Personal Service – Even at Multiple Sites
The Client Management System is a particularly powerful tool for multi-site businesses. No matter which of your retail locations the customer visits, they can get the personal level of service they expect from any member of staff. So whether you are a beautician or a mechanic, you can keep a full and accurate record of every interaction between every customer and your business all at the click of a mouse.
Data at your Fingertips
Client Management System Records everything about yours customers – and can be integrated directly into your marketing system including social media, text messaging and email. Full analytics are available on usage of each individual stream, so you can target customers who only use a single service and attract them to use more. The system can even can book a customer appointment to a specific time, technician and room if necessary – and automated text message appointment reminders to customers on the morning of the booking help you to reduce missed appointments.