Monthly Archives

April 2017

CRM System

Information is the lifeblood of most modern businesses. If you do not capture the right data and use it effectively,  you will be at a disadvantage. Once data has been collected it needs to be contextualised or it is of no use. A Customer Relationship Management System – or CRM system – can help you make sense of it all.

CRM System and RFID systems

No business is too small to gather and use data. Data about your customers and their buying habits holds immense power. Just look at the investment that the big retailers such as Tesco make into their customer loyalty schemes. Data collection and usage is not restricted to supermarkets. Small businesses can use data just as effectively, and it does not cost as much as you might think.

Digitalquill’s CRM System: Making data work for you

A Customer Relationship Management (CRM) system from Digitalquill collates your customer contact data, email addresses, Facebook likes and social media interactions. You can combine it with open source data sets to further refine it. This information lets you target your business’s promotional activity better – and focus your marketing spend on those customers who are most likely to respond.

You can identify and reopen closed customer files, warm up leads that have been left to go cold and bring back repeat business with bespoke offers. You can also introduce new products to existing customers by examining their buying habits. We can integrate loyalty cards with RFID systems to maximise the opportunities at every stage of the customer journey.

Digitalquill: Experts in CRM systems

Our CRM and RFID systems are easy to use and easy to understand. A number of businesses across Hull, East Yorkshire and North Lincolnshire use our CRM system because it helps them to maximise the use of their data. Our CRM system also increases sales, improves customer retention and drives up average transaction values. To find out how our CRM software and RFID systems can help you put your marketing strategy into action, call Digitalquill on 01482 424402 or email office@digitalquill.co.uk.

 

Emergency Internet Access

Emergency Internet AccessFor businesses, losing internet access can be incredibly damaging. Enquiries will be missed, orders will be lost, and productivity will fall. Every minute you are offline costs you money. Have you got plans for emergency internet access?

Even the best internet connections fail occasionally. If your business relies on the internet, it’s a good idea to make plans for emergency internet access. This means your business will be able to cope if your connection goes down.

Here are five ways to get your business back online.

1: Ask your neighbours.

If you share premises with another business, you may consider setting up a reciprocal arrangement to share internet connections with them. If one fails, you can borrow from the other. In Hull and East Yorkshire, this may not be feasible due to the lack of choice of internet providers.

2: Work from another location

A lot of big companies have multiple locations, and so they can decamp to emergency premises when there are problems. For smaller firms, though, this is often too expensive.

3: Start working flexibly

Although you can find free wireless internet in cafes, restaurants and pubs, these are not safe for business use. Regus, an online directory of ‘coworking’ spaces designed for mobile workers, could be useful to find business friendly wifi locations nearby – at a cost.

4: Buy a backup line.

If you are based in an area with a choice of internet providers, you could buy a backup broadband connection from another provider. It may not be as fast as your main connection but can get you online in an emergency. Beware, though: most internet providers share the same infrastructure so a problem with the cables would mean both connections going down!

5: Use the mobile internet

Mobile 4G broadband connections are available from all of the major mobile phone networks. You either buy a small ‘dongle’ to plug into your computer or a MiFi device (similar to a router) which connects you to the internet. Mobile connections can suffer from coverage problems, but if you work in an area with a good signal, it is an effective temporary option for emergency internet access.

Redundant Internet Connections for Hull and East Yorkshire

Digitalquill can provide your business with a second backup internet connection that takes over if the first one fails. This provides business continuity in the event of an internet outage. The cost is a fraction of what you would lose if your internet were to go down for a lengthy period.

Digitalquill can help with Emergency Internet Access

We can install an over the air, 4G or point to point connection. Just give us a call to discuss your needs on 01482 424402, or email support@digitalquill.co.uk.

Acces Control RFID Systems
Acces Control RFID Systems
© creativecommonsstockphotos | Dreamstime Stock Photos

Do you need to control entry and exit to buildings, rooms or whole sites? If you have a fleet of vehicles that need to pass a checkpoint, it is costly to employ staff whose sole purpose is to open and close gates to allow them access. Key-based systems to control entry are all well and good, but keys can easily be copied or lost, and staff that leave the organisation sometimes retain them. Keycodes need to be regularly changed. The good news is: there is a simple solution to these problems: RFID systems.

AccessMonitor from Digitalquill

AccessMonitor is an RFID system that is used to control access points such as roller shutters, vehicle barriers, doors and gates. Your staff gain access by using an RFID transponder. The RFID transponder can be affixed to a vehicle or integrated into an ID card or key fob. The Access Monitor system is able to trigger the barrier’s opening or release mechanism. Hardware integration is possible with any number of access control points.

Secure Records of Entry and Exit

A secure online  record is kept of all events, and a list can be maintained of people or vehicles that are on site. Your access points can even be nested. The risks of tailgating can be mitigated as entry can only be gained to the second barrier when RFID transponder was properly authorised at the first. Access rights can be controlled either per user or site for total control over your security. All data is stored securely on a cloud server, so your data is not at risk.

Multi-site environments are also supported, and access to any number of sites can be granted – or revoked – immediately, at the click of a mouse. AccessMonitor is the ideal tool not just for your staff, but also as a secure means of managing contractors – the system is granular so you can even restrict access to a single room or route. It is simple to revoke access rights if cards are not returned on time.

Digitalquill: Experts in RFID Systems

Call Digitalquill today on 01482 424402, email support@digitalquill.co.uk or visit www.digitalquill.co.uk for more information.

Cyber Security

According to the BBC, almost half (46%) of British businesses are aware of being subjected to at least one cyber security breach or attack in the last year. The government survey found that the proportion was as high as to two-thirds in medium and large sized companies.

Cyber SecurityMost of the breaches followed fraudulent emails being sent to staff. Security issues such as viruses, spyware or malware were also significant. A total of 1,500 UK businesses were examined, 30 in-depth. The government said a “sizeable proportion” of UK businesses still do not have basic protections in place. Some had rudimentary technical controls, but only a third had a formal policy covering risks to cyber security.

How to Keep your Business Safe

The survey shows how no business is safe, however large or small. If UK businesses do not start to take security seriously, then they are at risk of losing data or being unable to trade. Most data breaches are the result of simple human error – such as people having weak passwords or clicking on malicious links in unsolicited emails. A combination is needed: technical protection is a must have; but so is ongoing staff training and a solid set of policies. Cyber security is no joke, so you should treat it seriously.

Digitalquill – Experts in Cyber Security

Digitalquill can work with you to ensure your IT policies are up to date and fit for purpose. We can supply software solutions such as AVG Cloud Antivirus to help keep your systems safe. If you have already been attacked by a virus or ransomware, then we can clear up your system and design a  backup regime to protect your valuable data.

Don’t take risks with your business: By taking the right approach to information security you can keep your business safe from cyber threats.

Call Digitalquill today on 01482 424402, email support@digitalquill.co.uk or visit www.digitalquill.co.uk for more information.

 

AVG Cloud Antivirus

Free antivirus software such as Windows Defender is free for a reason. If you want a premium service you need to pay. A fully managed cloud antivirus service is always up to date, always monitored and keeps your business safe from malware, ransomware and viruses.

AVG Cloud AntivirusIt’s simply not safe to run your business computers without virus protection. You can’t simply rely on free antivirus solutions for business use. Most of the free antivirus packages have licenses that prohibit commercial use and as they are intended for home use they are not professionally monitored around the clock. What’s more, your staff may be able to easily turn off the protection. This puts your business at risk of viruses and malware.

The answer is to invest in a proper business antivirus package. Digitalquill are proud to be an authorised seller of AVG. AVG Antivirus is one of the most popular virus protection packages on the market. It has a very low impact on your system and its always-on protection helps to keep your computer free from viruses, spyware, ransomware, rootkits, Trojans, and other kinds of malware. The protection is constantly being updated in the background. When you choose our fully managed cloud service you can rest in the knowledge that you will have a team of professionals working round the clock to monitor your system for potential threats.

When you sign up for our Cloud-based service, we will monitor:

  • That the Virus guard is installed and working
  • That the latest virus definitions are installed
  • That scheduled scans have been completed as specified
  • If viruses are found we are immediately alerted
  • We can initiate remote updates of virus definitions
  • We can initiate virus scans remotely on specific PCs or your entire system

Cheap Business Antivirus Software

It is not expensive to keep your business safe from malware with fully managed cloud virus protection. Our AVG service costs as little as £0.95 per month per user (when you buy 50 or more 24 month contracts). You will benefit from an expert team that monitors your system for threats 24/7.

For more information call us on 01482 424402 or email office@digitalquill.co.uk.

 

NFC Grabber from Digitalquill

If you need to integrate your Android hardware with RFID systems, then Digitalquill’s NFC Grabber app is the affordable RFID solution you have been looking for.

NFC Grabber from DigitalquillNFC Grabber uses the Near Field Communication (NFC) or High-Frequency Radio Frequency Identification (HF RFID) sensor built into your existing Android devices and allows them to be effectively integrated into RFID systems for applications such as inspection monitoring or asset management. NFC grabber is affordable and can be bought with a one-off licence for a single device. We can also assist with licencing of multiple devices and users, and we supply a number of systems that can integrate with the app to facilitate your business process or bring RFID technology to your business in an affordable way.

NFC Grabber App

NFC is a high-frequency RFID technology. Each NFC transponder is embedded with a unique code that can be used in inspection monitoring, asset management, access control, staff time clocking and many other applications.

The NFC Grabber app uses your Android devices’ built-in NFC scanners to capture the unique identification numbers from your HF RFID transponders and then use them in a variety of ways:

  • Create a global variable – a global variable with the value of the read is stored in the device, and can be read from another app
  • Send to server – the read is uploaded to a specified server address
  • Send to keyboard – the read can be used in a text input field within any other app, through a keyboard interface

Digtialquill’s NFC Grabber app allows NFC scanning to be incorporated easily into any Android app, and provides a low-cost integrated solution to implementing high-frequency RFID scanning capabilities.

Digitalquill – Experts in RFID Systems

NFC Grabber is available from the Android Play Store. It will work with any Android device with a built-in NFC reader. For queries about bulk purchases of licences or for more information call us on 01482 424402 or email office@digitalquill.co.uk.

 

 

DMS Document Management

A Document Management System (DMS) lets you access and control your company documents at all times. Instead of languishing on individual workers’ hard drives or within disorganised file shares, the files can be held centrally in the cloud and worked on collaboratively. Version control becomes simple, and you can cut down on the amount of paper you use.DMS Document Management

Document management software makes it easy to combine paper and digital files into a single electronic storage system: physical documents are scanned and digital ones are imported. Files can include Word documents, Excel spreadsheets, PowerPoint presentations, PDF files, and almost any other format you can imagine.

Here are six reasons why you need to invest in a DMS for your business:

1. Document/file storage

Cloud-based document management systems act as a central repository for all your documents. You can then subsequently access, view, change or share them with colleagues. No need to waste your precious time looking through files and folders to find a document.

2. Document security

When documents are not properly managed, the likelihood of information getting into the wrong hands cannot be underestimated. Sensitive information being compromised can do real damage to a business. Document management software lets you keep confidential business information safe through security policies and role-based access control (RBAC). This means that only authorised users are allowed to view certain files. If there is a fire or flood, cloud-based DMS ensures your business-critical documents are not lost.

3. Access anytime, anyplace anywhere

Just like cloud-based software solutions, cloud DMS allows users to to access documents anywhere, anytime, on a number of devices. This is particularly useful when teams re collaborating on projects on the go or remotely.

4. Organise your files

By using tags, categories and meta-data to mark up your documents, they are easier to locate  and retrieve for future use. When recorded with the right taxonomy, a search using appropriate keywords can get results in seconds.

5. Save time and money

Time saved is money saved. The less time creating, working on, collaborating on and rewriting Documents, the better. Running a document management system can be done at very low cost and yields huge dividends in time-saving.

6. It’s good to share

When they use a DMS, users can share and collaborate on documents with their colleagues, regardless of their location. They can control who they share files with, and can do so through links, by publishing on the internet or emailing them as password-protected files. The audit trail functionality means that they (and you) know who has viewed or edited files which can be critical when attempting to identify process errors and inefficiencies.

Digitalquill – Experts in Document Management

Digitalquill can save you time and money through Document Management Systems. For more information call us on 01482 424402 or email office@digitalquill.co.uk.

 

Rolling Upgrades Save Costs

Ensure your workstations are up-to-date and running smoothly with planned rolling upgrades.

Slow computers cost you time and money: Ensure your business’s workstations are up-to-date and keep running smoothly with a planned rolling upgrade programme. Upgrading all your computers at once can disrupt your business and cost a lot of money in one go. It is better to spread the cost to keep your business running smoothly.

The world of technology moves quickly. Rolling Upgrades Save CostsComputers are doubling in power every couple of years, and as software is updated, it starts to run more slowly on older computers. This is why your business PCs need to be upgraded periodically. If you do not plan for a programme of IT upgrades, then you will soon find yourself being left behind. It is a much more complex task to upgrade all of the computers in a business at once than to do it bit by bit over a rolling period.

There is also a much greater impact on productivity when everything is changed at once. This is especially the case if the operating system is also being changed, as users need to relearn how to use the tools.

Rolling Computer Replacement

Keeping old, slow PCs going is a false economy. When you try a new PC with an SSD drive, you will be looking at your desktop in five seconds rather than five minutes. Web pages will load more quickly, switching between programs will become almost instantaneous, and there is almost no disruption from background tasks such as scheduled virus scans.

Digitalquill – PC Upgrade Plans

PCs are a vital tool in the modern world, and when given the right tools you will find that your staff have better morale and become more productive – especially when you consider that a lot of office PCs are used all day, every day for nearly every single task that a business undertakes! Call Digitalquill to get help planning you Hull or East Yorkshire IT upgrade plan. Call us today on 01482 424402 or email office@digitalquill.co.uk.

 

The payday loan firm Wonga says it is “urgently investigating illegal and unauthorised access to the personal data of some of its customers” after reports of a data breach affecting almost 250,000 of its UK customers.Wonga Data Breach

The breach – one of the biggest ever in the UK involving financial information – involved the theft of names, addresses, phone numbers, bank account numbers and sort codes. The data also includes partial credit card details, which are used by some banks to verify customer logins. The short-term loan company initially believed no data loss had occurred and only started contacting its customers a few days later when the extent of the theft became clear.

Unlike other recent hacks we have covered in our blog, the theft of financial data is of particular concern: Talk Talk received a record fine last year after bank details were stolen from only a few of the 157,000 customers affected by their breach, whereas the well-publicised Yahoo data theft was restricted to email addresses and passwords.

What the Wonga Data Theft means for UK Businesses

Whether you have ever been a customer or Wonga or not, the attack brings home the risk all of us take whenever we deal with companies who store our personal details. No business is safe from hackers, however large or small. If you do not take security seriously, then you are at risk. If customer data is stolen, then you risk a huge file from the Information Commissioner, and your business may never recover from the reputational damage.

Digitalquill – Experts in IT Security

Most data breaches are caused by human error – such as weak passwords. Digitalquill work with you to make sure that your IT policies are all up to date. We can supply you with software solutions to enforce password changes, or add biometrics as an additional security layer for your systems. If you have been attacked by a virus or ransomware, then we can help to clear up your system. Most importantly of all, we can make sure you have a security and backup regime that protects your valuable data and lets you recover from a disaster of any kind.

The right approach to information security can help to keep you safe from cyber threats and give you peace of mind. Call Digitalquill today on 01482 424402, email suppor@digitalquill.co.uk or visit www.digitalquill.co.uk for more information.

Burnt Laptop

Burnt ComputerWe have recently had a spate of computers exploding and melting down into a pile of ashes. This week we managed to recover the hard disk from one of those machines and have found a particularly nasty virus.

This malware is triggered by the user pressing CTRL+ALT+DEL and causes the computers fan to stop and the processor to overheat and then explode.

Unfortunately there is no no fix for this at the present time. The virus guard companies such as AVG and others are busily trying to write fixes, however, the fact that Windows users have to use CTRL+ALT+DEL so often is a huge cause for concern.

Our advise it to avoid pressing CTRL+ALT+DEL at all costs.

If you are worried about your system please do not hesitate to contact us on support@digitalquill.co.uk